Senior Account Manager, Strategic EMEA Accounts

Pointr

Greater London

On-site

GBP 90,000 - 120,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced Enterprise Account Manager to own a portfolio of strategic customer relationships across the EMEA region. You will qualify inbound opportunities, manage the full sales cycle, and drive renewals, expansions, and long-term value realization for enterprise SaaS customers.

You will partner with Marketing, Pre-Sales, PM, Product, Analytics, and Finance teams to ensure successful delivery and growth, while building executive-level trust and driving cross-functional

Qualifications

6–10+ years in enterprise account management or related fields.
Experience managing strategic enterprise SaaS or platform accounts.
Own full sales cycle from qualification to closing.
Proven ability to build trusted relationships with executive stakeholders.
Experience with renewals, expansions, and growth initiatives.
Fluent English, strong communication skills.
Right to work in the UK without sponsorship.
Willingness to travel up to ~20% across EMEA.
Experience with enterprise SaaS, location tech, events, hospitality, or venue tech preferred.
Experience managing complex customer implementations or multi-team delivery environments preferred.
Familiarity with Monday/Jira as tools.
Bachelor's degree preferred or equivalent professional experience.

Responsibilities

Own a portfolio of enterprise customer accounts and drive long-term success.
Qualify, run, and close inbound new-business opportunities across the EMEA region.
Own the full sales cycle from first contact through signature.
Serve as the primary customer partner for adoption, value realization, renewals, and account growth.
Develop account strategies aligned with customer goals and Pointr's solutions.
Build value narratives connecting product adoption to business impact.
Identify expansion opportunities and introduce relevant products and capabilities.
Lead executive business reviews and strategic account discussions.
Coordinate Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance teams.
Partner with internal stakeholders to ensure successful delivery and continued customer growth.

Skills

Enterprise AM

Customer Success

SaaS Experience

Stakeholder Relationships

Account Strategy

New-Business Sales

Full Sales Cycle

Customer Growth

Collaboration

Education

Bachelor's degree preferred

Tools

CRM Platforms

Customer Success Platforms

Project Management Platforms

Monday

Jira

Job description

Own a portfolio of enterprise customer accounts and drive long-term success
Qualify, run, and close inbound new-business opportunities across the EMEA region
Own the full sales cycle from first contact through signature
Serve as the primary customer partner for adoption, value realization, renewals, and account growth
Develop account strategies aligned with customer goals and Pointr's solutions
Build value narratives connecting product adoption and outcomes to business impact
Identify expansion opportunities and introduce relevant products and capabilities
Lead executive business reviews and strategic account discussions
Identify account risks and develop customer-health action plans
Coordinate Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance teams
Partner with internal stakeholders to ensure successful delivery and continued customer growth
Build account rapport and understand customer roadmaps during the first 90 days
Improve account engagement, secure renewals, and initiate expansion conversations within six months
Become fully embedded with accounts and establish relationships that run smoothly within 12 months

Requirements

6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments
Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses
Comfortable owning new-business sales, qualifying inbound leads, running a full sales process, and closing new logos
Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers
Experience supporting renewals, expansions, and customer growth initiatives
Strong understanding of customer value, commercial outcomes, and account strategy
Excellent communication and relationship-building skills
Ability to collaborate effectively across technical, commercial, and operational teams
Strong organizational skills with the ability to manage multiple priorities
Professional fluency in English, both written and verbal
Right to work in the UK, or eligibility to obtain it, without company sponsorship
Willingness to travel up to approximately 20% of the time across the EMEA region
Experience in enterprise SaaS, location technology, events, hospitality, or venue technology preferred
Experience managing complex customer implementations or multi-team delivery environments preferred
Familiarity with CRM, customer success, and project management platforms such as Monday or Jira preferred
Bachelor's degree preferred or equivalent professional experience

Core Competencies

Demonstrates expertise in enterprise account management and customer success, with a strong focus on driving renewals, expansions, and strategic account growth. Proven ability to build trusted relationships with stakeholders and effectively collaborate across teams to deliver customer value.

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