Senior Account Manager - Customer Success & Contracts

Barnes Aerospace

Barnes

On-site

GBP 55,000 - 75,000

Full time

9 days ago

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Job summary

BARNES Aerospace in the United Kingdom seeks an experienced Account Manager to advocate for customer needs, coordinating proactive communications on order status and delivery accuracy across the facility. The role emphasizes cross-functional collaboration with Production, Quality, Engineering and Sales, plus strong contract knowledge including FAR/DFARS and export controls.

Proficiency in ERP systems and MS Office is essential for quotes, POs and delivery metrics.

Qualifications

4+ years in Account Management or related role, preferably in manufacturing.
Familiarity with FAR/DFARS, export controls (EAR/ITAR) and contract terms.
Experience with purchase orders and quoting process is preferred.
Strong interpersonal, negotiation and cross-functional collaboration skills.

Responsibilities

Point of contact for customer inquiries and advocate for customer needs.
Provide proactive updates on order status and production cycle communications.
Coordinate logistics to ensure on-time delivery and accurate metrics.
Maintain customer demand and forecast data in the ERP system.
Review government solicitations, RFQs and contract terms; support proposals.
Collaborate with Legal, Sales, Production, Quality and other teams to meet goals.
Assist Accounts Receivable with discrepancies and collections when needed.
Coordinate returns and ensure accurate order processing with Order Entry.