Client Success Manager

Katie Bard; Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Hybrid work (2 days in office, 3 days)

Job summary

Katie Bard is seeking a Client Success Manager in Birmingham City Centre. The role is full-time, permanent, and hybrid (2 days in office, 3 days WFH), offering between £40k-£45k depending on experience.

You will manage client relationships, drive service reviews, and identify new opportunities within a collaborative team. The ideal candidate has client-facing delivery experience within account management or customer success, with strong interpersonal and communication skills.

Qualifications

• Solid experience in client-facing delivery within account management or customer success.
• Ability to work autonomously and as part of a team.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage all elements of the client relationship and accounts.
• Stakeholder management and delivery service reviews.
• Identify opportunities, manage budgets, and handle client requests.

Skills

Client-facing delivery

Account management

Customer success

Interpersonal skills

Communication skills

Job description

Client Success Manager

Birmingham City Centre, Full time, Permanent, Hybrid (2 days in office, 3 days WFH) and offering between £40-45k dependant on experience.

What in it for you?

We have a new and exciting opportunity for a Client Success Manager to join a technology business based in Birmingham City Centre! This role is offering between £40-45k dependant on experience, it is hybrid (2 days in office), full time and working within a lovely office/team!

The Responsibilities

The responsibilities for this role include managing all elements of the client relationship and accounts, stakeholder management, measuring client satisfaction, delivery service reviews, managing and sourcing opportunities, dealing with any concerns or requests and delivering internal budgets.

Skills and Experience

For this role the candidate will need to have solid experience in a client facing delivery experience ideally within account management or customer success management with the ability to work autonomously and within a team and excellent interpersonal and communication skills.

Katie Bard is an Equal Opportunities Employer.