Customer Success Manager

Faith Recruitment; Woking; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Free onsite parking

Company pension

Free lunch on Fridays!

Company events

Job summary

Faith Recruitment is seeking a Customer Success Manager in Woking to manage a portfolio of accounts and deliver exceptional service. You will be the primary non-technical contact, oversee onboarding, and drive adoption of services while communicating value to clients.

The role requires strong stakeholder management, excellent communication, and the ability to translate service data into meaningful insights. A proactive, commercially aware approach will help support retention and renewals.

Qualifications

• Proven experience within customer success, account management, or client relationship roles.
• Background within an IT, SaaS, or MSP environment is desirable.
• Strong written and verbal communication skills, with confidence managing a range of stakeholders.
• Ability to understand service data and translate technical information into clear, accessible insights.
• Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.

Responsibilities

• Build and maintain strong, trusted relationships with client accounts.
• Act as the primary non-technical contact for client service and engagement.
• Oversee onboarding to ensure a smooth transition into managed services.
• Communicate service offerings clearly and demonstrate their business value.
• Drive adoption of services, tools and best practices.
• Lead regular service reviews, focusing on value, outcomes and improvements.
• Turn operational data into clear, meaningful client insights.
• Identify and address service risks, concerns and early signs of dissatisfaction.
• Support client retention and renewals by demonstrating ongoing value.
• Gather client feedback and contribute to continuous improvement across customer success processes.

Skills

Customer success

Account management

Stakeholder management

Communication

Data interpretation

Job description

Customer Success Manager

Woking

35,000 - 45,000 per annum

Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional,

Key Responsibilities

• Build and maintain strong, trusted relationships with client accounts.


• Act as the primary non-technical contact for client service and engagement.


• Oversee onboarding to ensure a smooth transition into managed services.


• Communicate service offerings clearly and demonstrate their business value.


• Drive adoption of services, tools and best practices.


• Lead regular service reviews, focusing on value, outcomes and improvements.


• Turn operational data into clear, meaningful client insights.


• Identify and address service risks, concerns and early signs of dissatisfaction.


• Support client retention and renewals by demonstrating ongoing value.


• Gather client feedback and contribute to continuous improvement across customer success processes.

Requirements

• Proven experience within customer success, account management, or client relationship roles.


• Background within an IT, SaaS, or MSP environment is desirable.


• Strong written and verbal communication skills, with confidence managing a range of stakeholders.


• Ability to understand service data and translate technical information into clear, accessible insights.


• Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.

Benefits

• Free onsite parking


• Company pension


• Free lunch on Fridays!


• Company events