Senior Account Manager

Craft; West of England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

26 days' holiday plus bank holidays

Enhanced family leave policies

Employee Assistance Programme

Volunteering days

Certified B Corp

Job summary

Craft in Bristol, a brand agency with 35 years of independent ownership, is evolving its focus toward more brand strategy and identity work. As Senior Account Manager, you'll lead high-profile projects from brief to final delivery, acting as senior strategic partner to client stakeholders across global brands.

You will manage budgets, margins and account profitability, mentor junior team members, and chart a clear path to director level within a supportive, diverse Client Services team of about

Qualifications

• Senior Account Manager with experience in brand or design agencies.
• Proven ability to manage senior client relationships, budgets and margins.

Responsibilities

• Lead the agency's highest-profile, high-value projects from brief to completion.
• Serve as the senior strategic partner to client stakeholders across global brands and maintain account profitability.
• Mentor junior members of the Client Services team and drive a clear runway to director level.

Job description

When most agencies talk about independence as an ambition, this one has just earned it - a Bristol brand agency of some 35 years now has independent ownership. It's a genuine inflexion point, and you'd arrive in the middle of it.

The agency is deliberately shifting its centre of gravity. A couple of years ago, communications work made up around 70% of the mix. This year it's closer to 40%, with the stated goal of reaching 60% brand strategy and identity work, and you'd help shape that transition, not inherit it.

The Role

You'll lead the agency's highest-profile, highest-value projects from brief through to completion, acting as the senior strategic partner to client stakeholders across global brands. This is a commercial role as much as a client one. You'll hold your own revenue budget, manage job margins, and carry real ownership of account profitability. Spot an opportunity and want to pursue it? You'll have the permission - and the encouragement - to do so.

You'll sit within a Client Services team of around 25, and you'll mentor junior members of the team. The trajectory is clear: this role is the recognised pipeline to Account Director, with most current directors promoted from exactly this seat.

The Package

26 days' holiday plus bank holidays, including an extra day for your birthday

Enhanced family leave policies

Employee Assistance Programme and volunteering days

Certified B Corp

The Person

You're a Senior Account Manager inside a brand or design agency, several years into client services. You manage senior relationships, run budgets and margins, and understand brand strategy and identity work - not just the relationship side of it. You're ready to lead accounts end-to-end and build direct client trust, and you want a clear runway to director level.

-

A more diverse team is a more creative team.

It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.