Senior Account Manager

Craft Agency Ltd.; West of England; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Profit-sharing bonus scheme

Professional development budget

26 days holiday + bank holidays

Enhanced family leave

Employee Assistance Programme

Volunteering days

Certified B Corp

Job summary

Craft Agency Ltd., a Bristol-based brand agency of about 35 years, is looking for a Senior Account Manager to lead high-profile projects from brief to completion and act as the senior strategic partner to client stakeholders across global brands.

You’ll manage budgets and margins with direct ownership of account profitability, mentor junior team members, and see a clear runway to director level as the current pipeline shows.

Qualifications

• Senior Account Manager in a brand or design agency with several years in client services.
• Manages senior client relationships, budgets and margins.
• Understands brand strategy and identity work; lead accounts end-to-end.
• A clear runway to director level.

Responsibilities

• Lead the agency’s highest-profile projects from brief through to completion.
• Act as the senior strategic partner to client stakeholders across global brands.
• Hold revenue budgets, manage job margins and account profitability.
• Mentor junior team members within the Client Services group.
• Drive opportunities with permission and encouragement.

Job description

When most agencies talk about independence as an ambition, this one has just earned it – a Bristol brand agency of some 35 years now has independent ownership. It’s a genuine inflexion point, and you’d arrive in the middle of it.

The agency is deliberately shifting its centre of gravity. A couple of years ago, communications work made up around 70% of the mix. This year it’s closer to 40%, with the stated goal of reaching 60% brand strategy and identity work, and you’d help shape that transition, not inherit it.

The Role

You’ll lead the agency’s highest-profile, highest-value projects from brief through to completion, acting as the senior strategic partner to client stakeholders across global brands. This is a commercial role as much as a client one. You’ll hold your own revenue budget, manage job margins, and carry real ownership of account profitability. Spot an opportunity and want to pursue it? You’ll have the permission – and the encouragement – to do so.

You’ll sit within a Client Services team of around 25, and you’ll mentor junior members of the team. The trajectory is clear: this role is the recognised pipeline to Account Director, with most current directors promoted from exactly this seat.

The Package

• £50,000 – £55,000
• Hybrid working
• Profit-sharing bonus scheme
• Professional development budget
• 26 days’ holiday plus bank holidays, including an extra day for your birthday
• Enhanced family leave policies
• Employee Assistance Programme and volunteering days
• Certified B Corp

The Person

You’re a Senior Account Manager inside a brand or design agency, several years into client services. You manage senior relationships, run budgets and margins, and understand brand strategy and identity work – not just the relationship side of it. You’re ready to lead accounts end-to-end and build direct client trust, and you want a clear runway to director level.