Account Manager

Craft; Manchester; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Opportunity to work on nationally recognised accounts

Multi-disciplinary creative environment

Job summary

Craft, located in Manchester, is seeking an experienced Account Manager to own client relationships on high-profile accounts. You will manage project delivery across various platforms and serve as the strategic bridge between creative teams and clients.

This role involves supplier management, freelancer booking, and resource planning, contributing to pitches and new business development. An ideal candidate has a background in design, branding, or advertising with strong project management skills.

Craft is committed to building diverse teams and welcomes applicants from all backgrounds.

Qualifications

• Experienced Account Manager from a design, branding, advertising or innovation agency.
• Strong client relationship skills.
• Production management experience across digital platforms.

Responsibilities

• Own client relationships on high-profile accounts.
• Manage project delivery across multiple platforms.
• Contribute to pitches and new business development.

Skills

Client relationship management

Project delivery

Production management

Business development

Job description

Operating across all creative disciplines for 36 years, from film and print to digital and branding, without the artificial boundaries that limit many practices. This is a place where the idea drives the medium, not the other way around.

The Role

You will own client relationships on high-profile accounts, managing project delivery across multiple platforms while identifying opportunities to grow the business. This means being the strategic bridge between creative teams and clients - coordinating production schedules, managing budgets and forecasting, and ensuring projects deliver on time and exceed expectations.

The operational scope includes supplier management, freelancer booking during busy periods, and resource planning. You will contribute to pitches and new business development, working with accounts that span everything from national postal services to professional football clubs.

This is account management that sits at the centre of how creative work gets made. You are not simply relaying briefs; you are orchestrating delivery and building the client relationships that drive loyalty and business growth.

The Package

• Opportunity to work on nationally recognised accounts
• Multi-disciplinary creative environment

The Person

An experienced Account Manager from a design, branding, advertising or innovation agency with strong client relationship skills and production management experience across digital platforms. You can handle high-profile accounts, manage complex projects across multiple mediums, and contribute meaningfully to business development.

You want to move beyond feeling like a messenger between teams. This role offers the chance to run smaller client engagements as the primary contact and contribute strategically to client relationships within an established creative consultancy.

A more diverse team is a more creative team.

It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.