Account Manager

Craft; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

4 pm finish on Fridays

B Corp certified

Job summary

Craft in London is seeking an Account Manager to sit at the heart of creative work, not as a gatekeeper but as a driver of briefs, scope, and client relationships.

You’ll work with major brands across technology, FMCG, sport and culture, reporting to the Managing Director, with room to grow into larger, more complex engagements as the studio scales. Hybrid working, 4 pm finish on Fridays, and B Corp certification are provided.

Qualifications

• You're a few years into an agency career on the account or client-services side — advertising, design, branding or marketing — and you've managed clients and projects for a couple of years.
• Verbal branding experience isn't required, but genuine interest in creative work and the ability to learn quickly are.

Responsibilities

• Be the day-to-day main contact for major clients and manage relationships.
• Take briefs, scope projects, shape proposals and run multi-channel, multi-audience work from first contact to sign-off.
• Report to the Managing Director and help shape how client services works here, with potential to run larger engagements as the agency scales.

Skills

Account management

Client communication

Project scoping

Multi-channel campaigns

Job description

Most agencies are built around account handlers who direct the creative. This one is built the other way around. It's a specialist verbal branding and copywriting studio - one of the best-known in the world - where the writers lead, and client services is the smaller, supporting discipline. For an Account Manager, that means you work close to genuinely good creative work, not at arm's length from it.

The agency is growing, and it’s at a pivotal point: winning bigger, more complex projects.

The Role

You'll be a key day-to-day contact for major clients - a roster that includes global technology companies, household-name FMCG brands, and some of the most recognisable names in sport and culture. You'll take briefs, scope projects, shape proposals, and run multi-channel, multi-audience work from first contact to sign-off.

Reporting to the Managing Director, who heads a client team of two and is actively building the discipline out, that's the honest shape of it: you're helping figure out how client services works here, not slotting into a finished machine. You'll work alongside an experienced Client Manager and a creative team of six or seven writers led by the Creative Director. There's real scope to grow into running larger, more complex engagements as the agency scales.

The Package

• Hybrid working: 2 days in the studio
• 4 pm finish on Fridays, weekly team meals
• B Corp certified

The Person

You're a few years into an agency career on the account or client-services side - advertising, design, branding or marketing - and you've managed clients and projects for a couple of years.

Verbal branding experience isn't required, but genuine interest in creative work and the ability to learn quickly are.

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A more diverse team is a more creative team.

It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.