Senior Account Manager

Hogarth; London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

Hogarth is seeking a Senior Account Manager to enhance client services and project management for global accounts. This role includes overseeing transcreation quality, ensuring brand compliance, and fostering team development. Candidates should bring strong project management skills and a proactive, client-focused attitude. A hybrid working model is available, with teams collaborating both remotely and on-site.

Qualifications

• Experience working in transcreation, translation and/or localisation.
• Solid experience managing international clients with multiple stakeholders.
• Fluent in English and additional languages preferred.

Responsibilities

• Oversee the quality of transcreation services and manage projects from brief to delivery.
• Build and maintain strong client relationships, ensuring clear communication.
• Coordinate projects, managing timelines and workflows.

Skills

Project Management

Interpersonal Skills

Communication

Organizational Skills

Attention to Detail

Tools

JIRA

XTM

ALM

Encodify

Job description

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Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Senior Account Manager do at Hogarth?

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills, attention to detail, a thorough understanding of the Transcreation process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.

What does a Senior Account Manager do at Hogarth?

• Manage Transcreation Quality:Oversee the quality of transcreation services, including glossary and Translation Memory maintenance, and provide freelancer feedback.
• Ensure Brand & Quality Control:Act as a brand guardian, ensuring adherence to guidelines and procedures, and escalating quality issues.
• Project Manage End-to-End Projects:Coordinate projects from brief to delivery, managing timelines, workflows, and communication with all stakeholders.
• Optimize Internal Workflows:Monitor and improve internal processes, utilizing project management tools and ensuring accurate tracking.
• Lead & Develop Team:Manage direct reports, oversee workload, foster productivity, and support team development and recruitment.
• Cultivate Client Relationships:Build strong client relationships, manage expectations, and ensure clear communication and reporting.
• Drive Financial Compliance:Ensure adherence to financial procedures, assist with reporting, and contribute to budgeting and profitability.
• Support Talent Management:Review and improve freelancer performance, working closely with talent managers.
• Maintain Technical Proficiency:Utilize and manage relevant project management and internal systems (e.g., XTM, ALM, Encodify, JIRA, CP Content Hub).
• Identify Growth Opportunities:Proactively seek new revenue streams and support AD/SAD development initiatives.
  
  

Requirements

• Experience working in transcreation, translation and/or localisation
• Experience working in production (moving image ideally)
• Solid experience managing international clients in multiple markets with multiple stakeholders
• Experience of budgeting and forecasting
• Strong time management/prioritisation skills
• Strong project management skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Fluent oral and written English plus additional languages
• Highly organised, detail oriented, client focused and proactive
  
  

Hogarth Values

Heart and Soul: We love what we do. We bring energy and enthusiasm to all our work. We push boundaries, we are never satisfied and always want to find a better way.

Hands on: We don’t wait for things to happen, we get on with it. We are pragmatic and don’t have an ego. We do what it takes to get the job done to the highest standards.

Honest: We are straightforward; we speak openly and clearly. We operate with integrity and live up to our promises.

Happy family: We enjoy working together. We look out for our colleagues. We are an eclectic bunch. We want to work with people from many cultures and demand great things of each other. Even when things get tough, we don’t lose perspective or our sense of humour.

Hungry: We are an inquisitive community. We want to create an environment which inspires ourselves and others to be better. It is important to continuously challenge ourselves and our ways of working. We aim to provide staff with the opportunities to develop and learn.

Find out more at www.hogarth.com/culture

,

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact [e-mail] if you need the job advert or form in another format.

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When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising, Production, and Marketing

• Industries

  Media Production, Broadcast Media Production and Distribution, and Advertising Services

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