Senior Enterprise Account Manager

Infopro Digital; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Infopro Digital is seeking a Senior Enterprise Account Manager to drive account management within EMEA. This role will focus on maintaining client relationships, driving renewals, and proactively growing accounts. The ideal candidate will have a strong track record in business development and exceptional interpersonal skills.

Benefits

25 days annual leave (rising up to 30 days)

Life assurance

Private medical insurance

Discounted gym membership

Employee assistance programme

Interest-free season ticket loan

Generous holiday allowance

Paid volunteer days

Qualifications

• Minimum 5 years in business development or Account Management.
• Successful track record in managing complex accounts.
• Ability to build trust with C-level executives.

Responsibilities

• Manage accounts within EMEA territories for key brands.
• Ensure contract renewals and drive client satisfaction.
• Identify upselling opportunities for additional products.

Skills

Interpersonal skills

Communication skills

Business acumen

Proactive mindset

Entrepreneurial mindset

Job description

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 3,800 employees and annual revenues of over half a billion dollars, with a presence in 17 countries. Through our market-leading brands, we serve five professional communities – risk and insurance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

Risk Global’s portfolio of businesses include Central Banking, Chartis Research, Insurance Post, Insurance Age, Risk.net and WatersTechnology. Through our proprietary editorial platforms, we create unique market insight and technical content for senior risk, technology and trading professionals at banks, asset managers and insurers. In addition, we create high-value marketing services and research solutions to service providers who seek access to our engaged communities.

Our people are passionate about delivering the best possible outcome for the customers and markets we serve. We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things. We are collaborative and move fast, with our people developing new skills even faster. Thanks to our global reach and international locations, we celebrate and expect diverse perspectives, and we believe these add to the richness of our business. We are committed to an inclusive workplace where everyone can be themselves. We also realize everyone has a life outside of work, and we offer flexible solutions to make sure everyone has a healthy work-life balance.

We’re looking for a Senior Enterprise Account Manager to join our team! The successful candidate will be managing accounts within the EMEA territories, across our Risk.net, Waters Technology and FX Markets brands. A full book of business will be provided for renewal with a growth target attached. You will also be expected to drive additional business through proactive prospecting within your account pool via, identifying, contacting, pitching and selling subscriptions to additional users. The candidate will also work closely with the New Business Sales team, in identifying viable prospects for Risk. Nets additional products such as Counter Party Radar and our CRO Network.

Only the most ambitious salespeople with strong track records should apply for this role. If you are creative, consultative, commercially minded and able to build strategic relationships with your client base and motivate others around you, then this is the perfect role for you.

KEY TASKS AND RESPONSIBILITIES

Renewals, Retention & Revenue: Ensure contract renewals and prevent churn by providing value and maintaining client satisfaction whilst driving price and increasing client spend.

Building and Maintaining Relationships: Serve as the main point of contact for clients, fostering trust and long-term relationships.

Understanding Client Needs: Actively listen to clients to understand their goals, challenges, and needs, ensuring that the company provides solutions aligned with those needs.

Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that would benefit the client.

Stay informed about the financial markets to spot trends, look for new opportunities and establish credibility with our customers by understanding their business

Ensure a high level of customer service which will involve training clients on how to best use our products

Managing and maintaining monthly and quarterly pipeline and keeping detailed records of client correspondence on internal CRM system.

Attending industry events and visiting clients will be required, as well as potential travel for face-to-face meetings, when appropriate.

Requirements

A minimum of 5 years of successful proactive business development, Account Management or lead generation/enablement.

Experience in direct Account Management, including growing high value, complex 6 figure accounts and a successful track record of hitting targeted price increases at the point of renewal.

Exceptional interpersonal and communicational skills, with the ability to build trust and rapport with C-level executives and key stake holders.

Strong business acumen with an in depth understanding of enterprise business challenges and procurement.

Strong understanding of account planning, customer life cycle management and value-based selling.

Highly motivated, proactive, with an entrepreneurial mindset and passion for success.

A fast learner, with a mindset of over achieving

Must live within commutable distance of our London office and commit to being in at least 3 days a week

An understanding of financial concepts and principles as they relate to clients’ needs is a strong plus

Additional language is a bonus, but not a requirement

This role is hybrid based in London

We have plenty of options for your working preferences.

A fantastic holiday allowance that increases as you spend longer with the company

Take your birthday off…on us

Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.

Access to our extensive learning programmes, through our dedicated platform, Generation Infopro

Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others

What you’ll get

Our global employee benefits include:

25 days annual leave (rising up to 30 days)

Life assurance

Interest free season ticket loan (STL)

Private medical insurance

Employee assistance programme

Bonusly employee recognition

Discounted gym membership

Bike to work

Buying holiday

Give as you earn

Add partner to gym membership

Health cash plan

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.