Senior Account Manager

Workforce Staffing Ltd; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Account Manager to join their team. This role involves taking ownership of key customer accounts in a precision manufacturing environment, driving commercial success, and ensuring operational excellence. You will lead a team, develop strategies for client engagement, and collaborate across departments to meet performance and satisfaction targets. If you have a strong background in account management and a passion for building long-term partnerships, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork.

Qualifications

• 7+ years of experience in account management or client services.
• Proven leadership experience managing teams and client relationships.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Lead and manage a team of Account Managers to drive performance.
• Implement strategies to increase client retention and satisfaction.

Skills

Account Management

Client Relationship Management

Leadership

Strategic Planning

Sales Quotation Preparation

Job description

Senior Account Manager

Location: Aldershot, Hampshire

Working Hours: Monday-Thursday 07:00-15:45 / Friday 06:00-13:00

Salary: £55,000-£60,000 D.O.E.

Our client is a precision manufacturing company seeking to strengthen their team by hiring an experienced Senior Account Manager with industry experience.

Role Purpose:

We are looking for a commercially astute, self-starting Senior Account Manager with a strong background in complex manufacturing or engineering environments. You will take immediate ownership of key customer accounts and play a pivotal role in driving commercial success and operational excellence. The Senior Sales Account Manager is responsible for leading and managing the account management team to drive customer satisfaction, revenue growth, and long-term partnerships. This role involves overseeing key customer relationships, developing strategies to enhance customer engagement, and collaborating with internal teams to meet performance, delivery, quality, and customer satisfaction targets. You should possess strong leadership skills, a strategic mindset, and a successful track record in account management and customer success.

Key Responsibilities:

1. Account Management:
   • Develop and maintain strong, long-term relationships with key clients
   • Process client orders efficiently, ensuring accuracy and compliance with aerospace industry standards
   • Monitor order status and proactively communicate updates to clients, addressing any issues or changes as they arise
   • Prepare and submit sales quotations and proposals, clearly articulating product features, pricing, and delivery timelines
   • Generate and manage invoices, ensuring prompt billing and follow-up on payment status whilst liaising with Accounts
2. Leadership & Team Management:
   • Lead and manage a team of Account Managers, providing coaching, development, and performance reviews
   • Set clear objectives and KPIs for the account management team
   • Foster a collaborative and results-driven culture within the team
   • Ensure adherence to the company's health and safety requirements and complete necessary training
3. Client Relationship Management:
   • Serve as the primary point of contact for high-priority or strategic clients
   • Build and nurture long-term relationships with clients, understanding their goals and business needs
   • Ensure exceptional service delivery by overseeing client account management
4. Client Retention & Satisfaction:
   • Implement strategies to increase client retention and reduce churn
   • Monitor and measure client satisfaction, taking proactive steps to address concerns and deliver solutions
   • Conduct regular business reviews with clients to discuss performance and growth opportunities
5. Account Growth & Strategy:
   • Identify opportunities for upselling or cross-selling additional products or services
   • Work with the sales team to develop account growth strategies
   • Develop strategic plans tailored to each client's needs, ensuring alignment with company objectives
6. Collaboration & Cross-Departmental Support:
   • Work closely with sales, product, and operations teams to ensure smooth execution of client projects
   • Provide client insights to other departments to inform product development and service delivery improvements
   • Ensure proper communication of client needs, challenges, and feedback within the company
7. Reporting & Analysis:
   • Analyze account performance data, client feedback, and market trends to guide decision-making
   • Develop and deliver regular reports on account performance, client satisfaction, and opportunities
   • Track progress towards business goals and adjust strategies as necessary



Experience:

• 7+ years of experience in account management, client services, or related fields
• Proven leadership experience managing teams and client relationships
• Proven track record of managing high-value customer relationships and driving revenue growth