Senior Account Handler - Construction/Care

Arthur J. Gallagher & Co. (AJG); Glasgow; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development

Collaborative culture

Accessible leadership

Global reach

Job summary

Gallagher in Glasgow is seeking a Senior Account Handler for our corporate team. You will support existing clients and new business opportunities by applying your technical knowledge and clear communication, delivering strong client outcomes across Construction, Manufacturing, Hospitality and Care sectors.

You will work with Account Executives to renew terms, obtain quotes, manage insurer queries, and ensure accuracy of policy documents while upholding regulatory requirements.

Qualifications

• Experience in larger commercial or corporate insurance across multiple classes.
• Ability to meet targets in a regulated environment.
• Strong risk awareness and data handling.
• Excellent relationship-building and client service skills.
• Organised, proactive and detail-oriented.
• Eligible to work in the UK.

Responsibilities

• Prepare accurate documentation for new clients and reflect insurance requirements.
• Obtain renewal terms and prepare client presentations.
• Coordinate renewal quotes and mid-term adjustments.
• Manage insurer queries and confirm cover.
• Review policy documentation for accuracy.
• Handle account queries and credit control issues.
• Apply legal, regulatory, and internal policy requirements to client contracts.

Skills

Insurance experience

Client service focus

Excellent communication

Education

Cert CII qualification

Dip CII / ACII advantageous

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a Senior Account Handler to join our expanding corporate team in Glasgow.

At Gallagher, our clients are central to everything we do. You will be part of a collaborative and ambitious team focused on delivering strong client outcomes, building trusted relationships and supporting continued business growth.

Working closely with our Account Executives and wider team, you will support existing clients and new business opportunities by applying your technical knowledge and communicating clearly and confidently. You will help deliver excellent service across sectors including Construction, Manufacturing, Hospitality and Leisure and Care Sector.

How you’ll make an impact

• Prepare accurate documentation for new clients, ensuring their insurance requirements are clearly understood and reflected.
• Obtain renewal terms, research suitable market alternatives and prepare client presentations for review with Account Executives.
• Coordinate renewal quotes and mid‑term adjustments for existing clients, ensuring client information is recorded accurately and updated promptly on internal systems.
• Manage insurer queries relating to client policies, including confirming cover, processing policies and following up on outstanding documentation.
• Review policy documentation received from insurers, checking accuracy before bringing to Client.
• Handle account queries and credit control matters, escalating any concerns to Account Managers in a timely manner.
• Understand and apply relevant legal, regulatory and internal policy requirements when supporting clients and managing insurance contracts.

About You

• Experience in larger commercial or corporate insurance across multiple classes of business would be highly regarded.
• Cert CII qualification is preferred; progress towards Dip CII or ACII would be advantageous but is not essential.
• Proven ability to work to targets within a regulated and measurable framework, consistently achieving agreed service standards.
• Strong risk awareness when handling client information, with the judgement to identify potential issues and seek guidance where required.
• Excellent relationship‑building skills, with a strong client service focus and confident communication style.
• Organised, proactive and process‑driven, with the ability to plan ahead, meet deadlines and analyse information effectively.
• High level of accuracy and attention to detail, with the initiative to support colleagues and contribute to team success.
• Fully proficient in Microsoft Office.
• Eligible to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full‑time, if you’re in a job‑share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)