Senior Account Handler - Real Estate

Arthur J. Gallagher & Co. (AJG); Chichester; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher in the UK is seeking a Senior Account Handler for its Real Estate team in Chichester. You will manage an existing Real Estate client portfolio, support Account Executives with complex cases, and act as a technical referral point for colleagues and insurers.

A strong insurance background, client focus, and mentoring mindset are essential to drive renewals and service delivery. You will collaborate with large clients, lead renewal activity, and ensure high-quality client outcomes.

Qualifications

• Significant commercial insurance experience, ideally within Property, Real Estate, or corporate insurance environments.
• Strong technical insurance knowledge and ability to manage complex risks and client requirements.
• Experience working to targets and SLAs within a regulated environment.

Responsibilities

• Portfolio Management: Manage and service an existing Real Estate portfolio, renewals, policy maintenance and client servicing.
• Technical Expertise & Complex Queries: Act as a technical referral point for clients and insurers, handling complex property risks.
• Renewals & Market Engagement: Lead renewal activity, remarket risks, and negotiate best outcomes for clients.
• Account Executive Partnership: Collaborate with Account Executives to manage relationships and renewal strategies.
• Coaching & Team Support: Mentor junior team members and support training and onboarding.
• Client and Insurer Liaison: Build strong relationships and ensure timely resolution of queries.

Skills

Insurance knowledge

Account handling

Client relationships

Communication

Mentoring

Organisational skills

Target driven

Education

Cert CII / Dip CII

Tools

Acturis

MS Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are looking to recruit a Senior Account Handler to join our growing Real Estate team based in our Chichester office.

Our team is a fast‑paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you.

This is an exciting opportunity for an experienced Account Handler looking to take the next step in their career, or an established Senior Account Handler seeking to specialise within the Real Estate sector. You will be responsible for managing an existing portfolio of clients, supporting Account Executives with complex cases, and acting as a technical referral point for both colleagues and key stakeholders.

Working with some of our largest clients in the UK, you will play a key role in managing renewals, handling complex insurance queries, supporting service delivery, and mentoring junior members of the team.

If you have strong technical insurance knowledge and a passion for delivering excellent client outcomes, we'd love to hear from you.

How you\'ll make an impact

• Portfolio Management: Manage and service an existing portfolio of Real Estate clients, taking ownership of renewals, policy maintenance, account development opportunities, and ongoing client servicing throughout the year. You\'ll develop a strong understanding of your portfolio, including premium income, risk exposures, and client requirements.
• Technical Expertise & Complex Queries: Act as a technical referral point for clients, insurers, MGAs, and colleagues, handling complex queries across a range of property risks. This may include areas such as contract works, engineering inspections, first‑tier tribunal risks, and other specialist Real Estate exposures.
• Renewals & Market Engagement: Lead renewal activity across your portfolio, working closely with insurers, MGAs, Account Executions, and internal teams to ensure timely delivery. You\'ll identify opportunities to remarket risks where appropriate and negotiate the best outcomes for clients.
• Account Executive Partnership: Partner with Account Executives to manage client relationships, prepare renewal strategies, resolve complex issues, and deliver a high standard of service across the portfolio.
• Coaching & Team Support: Support the development of junior team members by sharing technical knowledge, providing guidance on complex cases, and assisting with training and onboarding activities. You\'ll also support Team Leaders in maintaining service standards and achieving agreed SLAs.
• Client and Insurer Liaison: Build and maintain strong relationships with clients, insurers, and key stakeholders, ensuring prompt resolution of queries and delivery of exceptional customer service.

About You

• Significant commercial insurance experience, ideally within Property, Real Estate, or corporate insurance environments.
• Previous experience as a Senior Account Handler, or a strong Account Handler ready to step into a more senior and technical role.
• Strong technical insurance knowledge with the ability to confidently manage complex risks, policy wordings, and client requirements.
• Experience working to targets and SLAs within a regulated environment.
• Strong organisational skills with the ability to manage competing priorities and deadlines effectively.
• Excellent communication and relationship‑building skills, with the confidence to engage with clients, insurers, MGAs, and internal stakeholders.
• A proactive approach to mentoring and supporting less experienced colleagues.
• Fully proficient in Acturis.
• Holding or working towards Cert CII, Dip CII, or equivalent insurance qualifications is desirable.
• Proficient in Microsoft Office applications.
• Eligible to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn\'t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full‑time, if you’re in a job‑share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)