Senior Account Growth Lead, SME Lending

Lenkie Inc.; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work from London office (Holbor

Autonomy and ownership in a growing函数

Career progression

Team socials

Zusammenfassung

Lenkie is seeking an experienced Account Management Lead to own and scale the success of our SME customer base. This senior role blends relationship management with a growth mindset to drive retention and product-led engagement post-funding.

You will drive portfolio growth, reduce churn, and shape scalable account-management processes in a fast-moving fintech. Hybrid work from London (Holborn) with autonomy and clear career progression.

Qualifikationen

• 5+ years’ experience in senior account management or lead roles within SME lending or fintech.
• Strong understanding of SME lending, customer behaviour and post-funding lifecycles.
• Proven experience in portfolio growth and retention initiatives.
• Customer-first mindset with strong commercial awareness and product vision.
• Experience working cross-functionally with product, operations, credit and marketing.
• Comfortable in a fast-moving scale-up environment with ownership mentality.

Aufgaben

• Own the growth of our existing customer portfolio, including reactivations, referrals and churn prevention.
• Drive account value through repeat funding, upsell, cross-sell and deeper product adoption.
• Monitor customer health and performance, addressing concerns proactively.
• Deliver a world-class customer experience that drives loyalty and advocacy.
• Collaborate with product, operations and marketing to feedback and influence new features.
• Design and execute targeted account-based initiatives to deepen engagement with key segments.
• Help design scalable account-management processes as our portfolio grows.

Kenntnisse

Account management

Portfolio growth

Retention

Cross-functional collaboration

Commercial acumen

Product feedback

Jobbeschreibung

Lenkie is seeking an experienced Account Management Lead to own and scale the success of our SME customer base. This senior role blends relationship management with a growth mindset to drive retention and product-led engagement post-funding.

You will drive portfolio growth, reduce churn, and shape scalable account-management processes in a fast-moving fintech. Hybrid work from London (Holborn) with autonomy and clear career progression.