Senior Account Executive

Digital Waffle; Congleton; Híbrido; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Excellent progression opportunities

Collaborative team

Descripción de la vacante

Digital Waffle is seeking a Senior Account Executive to manage a portfolio of school customers and deliver outstanding service. The role emphasizes building long-term client relationships, leading onboarding and calls, and spotting opportunities to meet KPIs.

Hybrid working arrangement in Alderley Edge with a salary up to £35,000, plus opportunities for progression in a purpose-driven organisation.

Formación

• Experience in account management or customer success.
• Strong relationship-building and communication skills.
• Comfortable presenting to schools and stakeholders.
• Organised, KPI-driven and proactive in managing client needs.

Responsabilidades

• Manage and develop a portfolio of customer accounts.
• Build strong, long-term client relationships.
• Lead onboarding, customer calls and presentations.
• Understand customer needs and identify opportunities.
• Track KPIs and take ownership of account performance.
• Work with internal teams to resolve issues and deliver excellent service.

Conocimientos

Account management

Customer success

Relationship building

Communication

Descripción del empleo

Location: Hybrid 4 days a week in Alderley Edge

Salary: Up to £35,000

We’re looking for a Senior Account Executive to join a growing, purpose-driven organisation and manage a portfolio of customers, ensuring they receive an outstanding experience.

This role could be particularly well suited to someone with a teaching or education background who is looking to step away from the classroom, but still has a genuine passion for working with schools and making a positive difference to children.

The Role

• Manage and develop a portfolio of customer accounts.
• Build strong, long-term client relationships.
• Lead onboarding, customer calls and presentations.
• Understand customer needs and identify opportunities.
• Track KPIs and take ownership of account performance.
• Work closely with internal teams to resolve issues and deliver excellent service.

About You

• Previous teaching experience is also welcomed, particularly for candidates looking to transition from education into a commercial/customer-facing role.
• Experience in account management, customer success or client services.
• Confident at presenting and jumping on calls with schools and stakeholders.
• Highly organised with strong relationship-building skills.
• Commercially aware and comfortable working to KPIs.
• Proactive, personable and keen to develop your career.

What's On Offer?

• Pension
• Monday–Friday working
• Excellent progression opportunities
• A collaborative team and the chance to make a genuine impact