Customer Happiness Manager

Digital Waffle; Manchester; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private healthcare

Dental

Pension

Weekdays only

Progression opportunities

Collaborative team

Job summary

Digital Waffle is seeking a Senior Account Executive to manage a portfolio of schools and education partners from a hybrid base in Alderley Edge. You will lead onboarding, calls and presentations, driving excellent service and strong client relationships.

If you have account management or customer success experience and are comfortable presenting to teachers and stakeholders, this role offers progression, private healthcare and a collaborative team environment.

Qualifications

• Experience in account management, customer success or client services.
• Teaching background welcomed for transitions to schools.
• Strong presentation and calling skills with schools.
• Highly organised with excellent relationship-building.
• KPI-driven with commercial awareness.
• Proactive and keen to develop your career.

Responsibilities

• Manage and develop a portfolio of customer accounts.
• Build strong, long-term client relationships.
• Lead onboarding, customer calls and presentations.
• Understand customer needs and identify opportunities.
• Track KPIs and take ownership of account performance.
• Work closely with internal teams to resolve issues and deliver excellent service.

Skills

Account management

Customer success

Presentation skills

Job description

Senior Account ExecutiveLocation: Hybrid 4 days a week in Alderley EdgeSalary: Up to £35,000 We're looking for a Senior Account Executive to join a growing, purpose-driven organisation and manage a portfolio of customers, ensuring they receive an outstanding experience.

This role could be particularly well suited to someone with a teaching or education background who is looking to step away from the classroom, but still has a genuine passion for working with schools and making a positive difference to children.

The Role

• Manage and develop a portfolio of customer accounts.
• Build strong, long-term client relationships.
• Lead onboarding, customer calls and presentations.
• Understand customer needs and identify opportunities.
• Track KPIs and take ownership of account performance.
• Work closely with internal teams to resolve issues and deliver excellent service.

About You

• Previous teaching experience is also welcomed, particularly for candidates looking to transition from education into a commercial/customer-facing role.
• Experience in account management, customer success or client services.
• Confident at presenting and jumping on calls with schools and stakeholders.
• Highly organised with strong relationship-building skills.
• Commercially aware and comfortable working to KPIs.
• Proactive, personable and keen to develop your career.

What's On Offer?

• Private healthcare & dental
• Pension
• Monday-Friday working
• Excellent progression opportunities
• A collaborative team and the chance to make a genuine impact

If you're an ambitious Account Executive, Customer Success Executive, Account Manager, teacher or education professional looking for a new challenge, particularly if you're ready to leave the classroom but want to remain connected to schools and improving children's lives - we'd love to hear from you!