Senior Account Director, Life Sciences – Growth & Retention

AlphaSense; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

AlphaSense in London seeks an Account Director to own and expand relationships with our most valuable Fortune 1000 accounts in the Life Sciences focus. You will be the primary contact, driving renewals, adoption, and growth across the client book.

Collaborate with account executives to identify opportunities, prevent churn, and gather value stories to inform product and sales. Build trusted partnerships with users and executives, delivering client-centric, data-driven insights.

Qualifications

• Relationship-driven with Fortune 1000 clients
• Subject matter expert with strong business acumen and processes
• Life Sciences experience (Pharma/Biotech/Medical devices/Diagnostics) with CI and business development exposure
• Energetic, creative, and quick to learn in a SaaS environment
• Strong communication skills and ability to engage stakeholders from users to C-level

Responsibilities

• Forecast and maximize retention rate across your book of business
• Increase adoption of AlphaSense solutions across client units to uncover new opportunities and meet revenue goals
• Identify revenue at risk to prevent churn
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand client business, roles, projects and metrics to tailor messaging to users and decision makers
• Cultivate relationships to position AlphaSense as a trusted business partner
• Hold Business Reviews with key stakeholders
• Proactively share relevant material and insights with clients
• Be the on-ground presence within each client (floor walks, lunch & learns)
• Advocate for AlphaSense to the client and the client advocate within AlphaSense
• Capture value stories and product feedback to inform internal teams

Skills

Relationship building

Strong communicator

Life Sciences knowledge

Sales mindset

Client management

Job description

AlphaSense in London seeks an Account Director to own and expand relationships with our most valuable Fortune 1000 accounts in the Life Sciences focus. You will be the primary contact, driving renewals, adoption, and growth across the client book.

Collaborate with account executives to identify opportunities, prevent churn, and gather value stories to inform product and sales. Build trusted partnerships with users and executives, delivering client-centric, data-driven insights.