Senior Corporate CSM, Life Sciences — Global Accounts

AlphaSense, Inc.; Greater London; Hybrid; GBP 70.000 - 100.000; Vollzeit

Zusammenfassung

AlphaSense, Inc. in London is seeking a Senior Customer Success Manager to lead strategic accounts in the Corporate Life Sciences sector. You will drive adoption, ROI, and cross-functional collaboration across global teams, focusing on high-value clients and complex deployments.

You will guide onboarding, provide training, and synthesize usage data into actionable insights. Travel up to 20% and in-office presence in London are required.

Qualifikationen

• 4-6+ years in Customer Success or Account Management.
• Travel 20% of the time.
• Experience with Life Sciences clients (Pharma, Biotech, Medical devices, diagnostics).
• Technical acumen to discuss APIs, data integrations, and AI-driven market intelligence.

Aufgaben

• Strategic Account Influence across global organizations.
• Architect Deep Adoption & Value Realization with adoption roadmaps.
• Onboarding & Ongoing Training for new clients.
• Technical & Domain Mastery in MCP, APIs, and LLMs.
• Executive Presence & communication to drive adoption.
• Solo On-Site Leadership for multi-day engagements.
• Company Innovation through cross-functional initiatives.

Kenntnisse

Customer Success

Account Management

Life Sciences industry experience

Travel friendly

APIs

Data integrations

AI-driven market intelligence

Tools

APIs

Data Integrations

AI-driven insights

Jobbeschreibung

AlphaSense, Inc. in London is seeking a Senior Customer Success Manager to lead strategic accounts in the Corporate Life Sciences sector. You will drive adoption, ROI, and cross-functional collaboration across global teams, focusing on high-value clients and complex deployments.

You will guide onboarding, provide training, and synthesize usage data into actionable insights. Travel up to 20% and in-office presence in London are required.