Senior Account Director, Building Services & FM

Invictus Group; Greater London; On-site; GBP 72,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Invictus Group is seeking an Account Director – Building Services in Central London to lead a major facilities management contract. The role demands strategic oversight of performance, service delivery and commercial outcomes, with responsibility for client satisfaction and governance across senior stakeholders.

The ideal candidate will bring a strong background in building services or facilities management, proven leadership of large teams, and a sharp focus on budgets, KPIs and continuous

Qualifications

• Senior contract/ account management experience.
• Strong commercial and financial awareness.
• Experience leading large engineering/FM teams.

Responsibilities

• Provide strategic and operational leadership across a major building services / facilities management contract.
• Take overall responsibility for contract performance, service delivery, KPIs, SLAs, compliance, and customer satisfaction.
• Lead and develop engineering and facilities management teams, ensuring high standards of operational performance.
• Build and maintain strong relationships with senior client stakeholders.
• Oversee budgets, P&L performance, commercial management, and contract profitability.
• Identify opportunities for contract growth, additional services, projects, and continuous improvement.
• Ensure effective management of planned and reactive maintenance, statutory compliance, and critical engineering systems.
• Lead performance reviews and present operational and commercial information to senior stakeholders.
• Manage subcontractors and supply-chain partners to ensure consistent service delivery.
• Drive a strong culture of health & safety, compliance, engineering excellence, and continuous improvement.

Skills

Building services

Engineering

Facilities management

Client relationships

Budget management

Leadership

Stakeholder management

Education

Engineering or FM qualification

Job description

Invictus Group is seeking an Account Director – Building Services in Central London to lead a major facilities management contract. The role demands strategic oversight of performance, service delivery and commercial outcomes, with responsibility for client satisfaction and governance across senior stakeholders.

The ideal candidate will bring a strong background in building services or facilities management, proven leadership of large teams, and a sharp focus on budgets, KPIs and continuous