Senior Account Director

Straco Group; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading design and manufacturing specialist in retail environments seeks a Senior Account Director. This role involves managing key customer relationships, mentoring teams, and driving growth with full P&L responsibility. The ideal candidate will have a strong background in client services and sales management.

Qualifications

• Proven track record in client services or sales management.
• Experience in retail manufacturing or creative production environments.
• Dynamic leadership skills.

Responsibilities

• Lead and grow a business sector with full ownership of strategic accounts.
• Oversee account teams and drive performance.
• Hold P&L accountability for a business unit.

Skills

Client Services

Sales Management

Strategic Planning

Leadership

Business Development

Job description

Our client is a leading design and manufacturing specialist in retail and brand environments.

With a strong heritage and a reputation for innovation and delivery, they offer bespoke solutions across displays, fixtures, and point-of-sale, for some of the world’s most recognisable brands and retailers.

They are seeking a Senior Account Director to lead a sector of the business with full autonomy. The successful candidate will drive growth by managing key customer relationships, mentoring account teams, and developing strategic plans to expand accounts and increase profitability. This senior leadership role will also involve supporting business development initiatives, holding P&L responsibility, and ensuring best-in-class project delivery.

The ideal candidate will be a commercially astute, dynamic leader with a proven track record in client services or sales management, ideally in retail manufacturing or creative production environments.

Job Role

1. Lead and grow a business sector with full ownership of strategic accounts and revenue goals
2. Oversee account teams, driving performance, development, and customer excellence
3. Create and execute account growth strategies, including new business development
4. Hold P&L accountability for a business unit (target: £3m+ annual turnover)
5. Maintain and develop high-value client relationships, ensuring long-term partnerships
6. Represent the business in client meetings, tenders, and presentations with authority and professionalism
7. Collaborate cross-functionally with internal teams (design, estimating, production, logistics)
8. Drive continuous improvement across processes, systems, and margin optimisation
9. Coach, manage, and evaluate team members, including conducting appraisals and performance management