Senior 3rd Line Network & Security SME

BT Group; East Midlands; Hybrid; GBP 60,000 - 88,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Pension scheme

Carers leave

Holidays and flexible benefits

Job summary

BT Group is seeking a 3rd Line Network Support Specialist to work on the Rolls Royce Derby account, delivering lead technical support for complex network, security and cyber deployments. You will liaise with customer representatives, vendors and colleagues to meet KPIs and SLAs.

The role requires eligibility for Government Security Clearance to SC UK Eyes Only Level, with potential DV clearance in the future. Fully on-site with some home working and occasional travel.

Qualifications

• Proven technical experience across Network Engineering and Security Operations.
• Excellent stakeholder management with customers and cross-functional teams.
• Proven incident leadership—handling multiple incidents and major security issues.

Responsibilities

• Provide in-life 3rd line technical support, including 1 in 4 callout rota.
• Be SME for a wide range of technologies & products.
• Detect, respond and resolve complex incidents within SLA, and provide RCA when required.
• Operational SPOC for design or customer contract teams.
• Support issue escalations, identify risks, and communicate with stakeholders.

Skills

Network engineering

Security operations

Incident leadership

Stakeholder management

Tools

Cisco

Checkpoint

Fortinet

F5

Cisco ISE

Job description

BT Group is seeking a 3rd Line Network Support Specialist to work on the Rolls Royce Derby account, delivering lead technical support for complex network, security and cyber deployments. You will liaise with customer representatives, vendors and colleagues to meet KPIs and SLAs.

The role requires eligibility for Government Security Clearance to SC UK Eyes Only Level, with potential DV clearance in the future. Fully on-site with some home working and occasional travel.