3rd-Line Network & Security Lead – On‑Site, 24x7

BT Group; East Midlands; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Paid carers leave

Pension scheme 5% / 10% match

Discounted BT products

Healthcare options

Job summary

The 3rd Line Security Specialist at BT Group will provide lead technical support and great customer experience on complex security issues and projects – being connected and clear with customer representatives or vendors and directing other support staff where appropriate, during an exciting time within the business.

Working into Bespoke Operations, onsite in an air gated secure customer facility alongside other BT personnel and 3rd party engineers, you will be committed to reducing KPIs and SLAs

Qualifications

• Proven operational experience across Network Engineering and Security Operations Specialist roles, with strong stakeholder management skills and the ability to work directly onsite with customers to support complex network solutions.
• Proven experience across Cisco Firewalls, Checkpoint Firewalls/IPS, F5 Load Balancing, Cisco WSA / ESA / ISE, Ivanti Pulse VPN, Switches and Routers, supported by industry recognised certifications or relevant experience.
• Ability to lead and manage major or complex security & network incidents, coordinating teleconferences and liaising with designers and wider teams to troubleshoot, fault-find and drive resolution.

Responsibilities

• Be a Subject Matter Expert for a wide range of technologies & security products.
• Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
• Provide 3rd line support, responsible for the high priority incident while resolving within the agreed SLA.
• Be the technology SME for specialised products and services.
• Be the operational SPOC for our design or customer contract teams.
• Providing RCA’s and contributing to PIR’s as and when required.

Skills

Network engineering

Security operations

Cisco Firewalls

Checkpoint Firewalls/IPS

F5 Load Balancing

WSA/ESA/ISE

Ivanti Pulse VPN

Routers/Switches

On-site with customers

Tools

Fortinet

NetScout

Job description

The 3rd Line Security Specialist at BT Group will provide lead technical support and great customer experience on complex security issues and projects – being connected and clear with customer representatives or vendors and directing other support staff where appropriate, during an exciting time within the business.

Working into Bespoke Operations, onsite in an air gated secure customer facility alongside other BT personnel and 3rd party engineers, you will be committed to reducing KPIs and SLAs