Senior 3rd Line MSP Engineer — Cloud, Networking & Projects

Artemis Clarke Ltd; Ashford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Commercial vehicle

Private medical insurance

Private dental cover

Job summary

Artemis Clarke Ltd in Ashford, Kent is seeking a senior 3rd Line Support Engineer to join a growing MSP. The role covers Microsoft cloud, infrastructure, networking and security with an escalation focus and involvement in migrations, upgrades, and project work.

You'll support and mentor engineers, manage multiple customer tenants, and deliver documentation; a full UK driving licence and willingness to travel to customer sites are required.

Qualifications

• Strong 3rd Line or senior 2nd/3rd Line experience within an MSP.
• Broad Microsoft infrastructure and Microsoft 365 knowledge.
• Strong Windows Server and Active Directory experience.
• Good practical knowledge of Microsoft Entra ID.
• Experience supporting Microsoft Intune and modern device management.
• Strong networking knowledge including VLANs, switching, routing and wireless.
• Experience administering and troubleshooting firewalls and VPNs.
• Experience supporting virtualised server environments.
• Good understanding of backup, disaster recovery and security technologies.
• Confidence investigating unfamiliar or complex technical problems.
• Strong customer‑facing communication skills.
• Ability to work independently and take ownership of technical issues.

Responsibilities

• Acting as a senior technical escalation point for complex client issues.
• Troubleshooting Microsoft 365, Entra ID and hybrid environments.
• Supporting and administering Windows Server and Active Directory environments.
• Managing Microsoft 365 environments across multiple customer tenants.
• Supporting Microsoft Intune, Autopilot and endpoint management.
• Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless.
• Configuring and troubleshooting firewalls, VPNs and security policies.
• Supporting virtualised environments including Hyper-V, VMware and Proxmox.
• Managing backup, disaster recovery and business continuity solutions.
• Supporting endpoint security, MFA and EDR technologies.
• Diagnosing complex infrastructure and performance issues.
• Taking ownership of technical problems through to resolution.
• Supporting and mentoring less experienced engineers when required.
• Producing clear technical documentation and improving internal knowledge.
• Working directly with customers to explain technical issues and recommendations.
• Delivering and supporting infrastructure and cloud projects.
• Attending customer sites where hands‑on technical work is required.
• Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements.

Skills

MSP experience

Microsoft 365

Windows Server

Active Directory

Networking

Firewalls

VPNs

Hyper-V

VMware

Intune

Tools

Hyper-V

VMware

Proxmox

Microsoft Intune

Entra ID

Job description

Artemis Clarke Ltd in Ashford, Kent is seeking a senior 3rd Line Support Engineer to join a growing MSP. The role covers Microsoft cloud, infrastructure, networking and security with an escalation focus and involvement in migrations, upgrades, and project work.

You'll support and mentor engineers, manage multiple customer tenants, and deliver documentation; a full UK driving licence and willingness to travel to customer sites are required.