Senior 3rd Line IT Engineer — Mentorship & Growth

Tailor Made Technologies; Winchester; On-site; USD 46,841 - 73,608; Full time

Benefits offered by this job

Training opportunities

Progressive working environment

Birthday off

Flexi health plan cover

Company pension

Active Social Committee

Free breakfast

Pool table

Job summary

An established industry player is seeking a skilled 3rd Line IT Engineer to join a vibrant Service Desk team. This role offers the chance to mentor junior engineers while providing advanced technical support in a fast-paced, customer-focused environment. With a commitment to employee growth, the company provides tailored training opportunities and a supportive atmosphere. You'll be responsible for managing incidents, troubleshooting complex IT issues, and ensuring seamless operations. If you're ready to make a real impact in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Proven experience in providing expert-level technical support.
• Ability to mentor junior engineers and manage escalated incidents.

Responsibilities

• Provide advanced technical support for complex IT issues.
• Manage incidents and implement long-term solutions to prevent recurrence.

Skills

Advanced Technical Support

Incident Management

Problem Management

Change Management

Technical Documentation

Customer Support

Training and Mentoring

Microsoft Windows

Microsoft Exchange

Active Directory

Group Policy

DNS

Router Configuration

Firewall Configuration

Server Hardware Support

VMware

Office 365

Microsoft Azure

Microsoft Intune

SSL Certificates

Organisational Skills

Results Driven

Team Player

Self-Motivated

Resilience

Job description

An established industry player is seeking a skilled 3rd Line IT Engineer to join a vibrant Service Desk team. This role offers the chance to mentor junior engineers while providing advanced technical support in a fast-paced, customer-focused environment. With a commitment to employee growth, the company provides tailored training opportunities and a supportive atmosphere. You'll be responsible for managing incidents, troubleshooting complex IT issues, and ensuring seamless operations. If you're ready to make a real impact in a collaborative setting, this opportunity is perfect for you.