Senior 3rd Line Engineer – MSP Automation & Azure Lead

Ashdown Group; Borehamwood; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid working pattern

£3k annual certificate budget

Competitive benefits

Job summary

Ashdown Group is seeking a Senior 3rd Line Engineer for a growing MSP. The role demands solving complex incidents and mentoring the support team in a hybrid office setting near Barnet/Watford. You will drive NinjaOne RMM deployment, own M365/Intune/CA/Exchange/Azure AD, and collaborate with tech leadership to advance diagnostics and automation across the estate.

The package includes £55,000–£65,000 salary plus a £3k annual certificate budget and competitive benefits.

Qualifications

• 3rd line experience within an MSP.
• Expert M365 (CA, Intune, hybrid Exchange, ATP).
• Strong troubleshooting methodology and confident communicator.

Responsibilities

• Act as the top-tier escalation point for complex incidents.
• Lead rollout and optimisation of NinjaOne RMM (automation, alerting, remediation scripting).
• Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra.
• Mentor engineers in diagnostic methodology.
• Work closely with technical leadership - no non-technical managers blocking decisions.

Skills

3rd line support

M365

PowerShell

Azure AD/Entra

NinjaOne

Datto RMM

Firewall expertise

Troubleshooting

Effective communicator

Education

Microsoft Certifications

Tools

NinjaOne

Datto RMM

PowerShell

Azure AD/Entra

Job description

Ashdown Group is seeking a Senior 3rd Line Engineer for a growing MSP. The role demands solving complex incidents and mentoring the support team in a hybrid office setting near Barnet/Watford. You will drive NinjaOne RMM deployment, own M365/Intune/CA/Exchange/Azure AD, and collaborate with tech leadership to advance diagnostics and automation across the estate.

The package includes £55,000–£65,000 salary plus a £3k annual certificate budget and competitive benefits.