3rd Line Support Engineer

Enorth Resourcing Limited; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Private medical cover

Generous holiday allowance

Growth opportunities

Job summary

Enorth Resourcing Limited is recruiting a Senior Support Engineer for a growing MSP in Milton Keynes. You will own complex technical challenges, act as final escalation, lead major incidents, and mentor junior engineers to develop their skills.

You will work in a hybrid setup across enterprise clients in the UK, with exposure to Microsoft 365, Azure, and networking, plus on-call coverage and a focus on service improvements.

Qualifications

• Senior technical support or systems engineering experience, MSP or enterprise IT preferred.
• Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
• Hands-on Azure administration (VMs, networking, identity management).
• Networking skills: TCP/IP, DNS, DHCP, VPNs, firewall configuration.
• PowerShell scripting for automation and troubleshooting.
• Experience with Hyper-V and VMware.
• Proven incident leadership and mentoring track record.

Responsibilities

• Serve as final escalation for complex technical issues and lead incident management across the client base.
• Act as lead engineer during major incidents, coordinating response and driving resolution.
• Mentor junior support engineers through hands-on guidance and documentation standards.
• Partner with engineering teams on root cause analysis and service improvements.
• Design and implement support tools, automation scripts, and monitoring solutions.
• Consult with customers on infrastructure and security best practices.
• Participate in an on-call rotation for high-priority coverage.

Skills

Senior support engineer

Incident leadership

Mentoring others

Microsoft 365 administration

Azure administration

Networking basics

PowerShell scripting

Hyper-V

VMware

Tools

SonicWall

Fortinet

Mimecast

VoIP

Job description

About the role

We're recruiting on behalf of a growing MSP in Milton Keynes for a Senior Support Engineer to join their service desk team. This is a pivotal position for an experienced support engineer ready to take ownership of complex technical challenges. You'll be the final point of escalation when issues get complicated, the lead engineer during major incidents, and the mentor who helps junior engineers develop.

What you'll do

• Serve as the final point of escalation for complex technical support issues, leading incident management across the client base
• Act as lead technical engineer during major incidents, coordinating response and driving resolution
• Mentor junior support engineers through hands-on guidance and documentation standards
• Partner with engineering teams on root cause analysis and feed insights into service improvements
• Design and implement support tools, automation scripts, and monitoring solutions
• Consult with customers on infrastructure and security best practices
• Participate in an on-call rotation for high-priority coverage

What you'll need

• Substantial experience in a senior technical support or systems engineering role, ideally within an MSP or enterprise IT environment
• Strong Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID)
• Hands-on Azure administration (VMs, networking, identity management)
• Confident networking skills (TCP/IP, DNS, DHCP, VPNs, firewall configuration)
• PowerShell scripting for automation and troubleshooting
• Experience with Hyper-V and VMware
• Proven incident leadership and a track record of mentoring others

Nice to have:

VoIP/telephony, Mimecast, SonicWall or Fortinet experience.

What's on offer

Hybrid working, workplace pension, private medical cover, generous holiday allowance, and genuine investment in your growth working across enterprise clients in the UK and internationally.

Work Location: In person