Senior 3rd Line Analyst: Virtualisation & EUC Expert

Computacenter; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Computacenter is seeking a Senior 3rd Line Analyst to provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex issues while driving service improvements and operational excellence.

You will work closely with customers, suppliers, project teams and service delivery colleagues to maintain resilient, secure and high-performing workplace services.

Qualifications

• Excellent problem-solving and troubleshooting skills.
• Strong customer-facing communication and stakeholder management experience.
• Experience working with multiple suppliers, MSPs and third-party partners.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience producing operational and management-level reporting.

Responsibilities

• Provide 3rd line support for enterprise Virtualisation and Workplace Technology services.
• Act as a senior technical escalation point for complex incidents and problems.
• Lead root cause investigations and continual service improvement initiatives.
• Support service transition and project delivery activities.
• Collaborate with customers, vendors and managed service providers to deliver positive outcomes.
• Produce and maintain technical documentation, procedures and knowledge articles.
• Participate in major incident and on-call support activities where required.

Job description

Computacenter is seeking a Senior 3rd Line Analyst to provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex issues while driving service improvements and operational excellence.

You will work closely with customers, suppliers, project teams and service delivery colleagues to maintain resilient, secure and high-performing workplace services.