Senior 2nd-Line Engineer | Hybrid, M365 & Networking

Tank Recruitment; West of England; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

Tank Recruitment is seeking a 2nd Line Engineer for a Bristol-based MSP in a hybrid, full-time role with a £32-37k salary. You will work on a modern stack including M365, Azure, Intune and networking as part of a skilled team.

As a Tier-2 escalation engineer, you will own complex issue resolution, mentor junior staff, and help drive process improvements across the service desk and engineering teams.

Qualifications

• 2+ years in an MSP 2nd line role or senior in-house IT support.
• MS-900 certification expected; MS-102 or endpoint admin certifications highly preferred.
• Solid networking knowledge: DNS, DHCP and firewalls; Aruba/Ubiquiti/DrayTek a plus.
• PSA/RMM tooling familiarity: HaloPSA, Datto, ConnectWise or NinjaOne.

Responsibilities

• Technical escalations across M365 (Exchange, SharePoint, Teams), Intune and Entra ID.
• Infrastructure and networking troubleshooting: VPNs, VLANs, firewalls.
• Mentorship: support 1st line and apprentices through pair-troubleshooting.
• Continuous improvement: create runbooks to improve team efficiency.

Skills

MSP 2nd line experience

M365 knowledge

Communication skills

Networking fundamentals

Tools

HaloPSA

Datto

ConnectWise

NinjaOne

Job description

Tank Recruitment is seeking a 2nd Line Engineer for a Bristol-based MSP in a hybrid, full-time role with a £32-37k salary. You will work on a modern stack including M365, Azure, Intune and networking as part of a skilled team.

As a Tier-2 escalation engineer, you will own complex issue resolution, mentor junior staff, and help drive process improvements across the service desk and engineering teams.