Senior 2nd Line Support Engineer

Station; Dartford; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Pension

Paid overtime

On-call allowance

Job summary

Station in Dartford is seeking a Senior 2nd Line Technical Support Engineer to join our hybrid team. The role focuses on hands-on IT support across Microsoft 365, Azure, AD, networking and virtualization, with ownership of escalations and customer communication.

You will travel to customer sites as needed and contribute to delivering a reliable service for a growing technology business. 25 days holiday, pension, overtime pay and on-call allowance are available.

Qualifications

• 3+ years in IT support or 2nd line support.
• MSP experience would be a real advantage.
• Strong troubleshooting and problem-solving skills.
• Confident managing escalations and communicating with customers.
• Hands-on, support colleagues and attend customer sites when required.

Responsibilities

• Take ownership of escalated issues and resolve them promptly.
• Troubleshoot technical problems across Windows Server, Microsoft 365 and Azure environments.
• Support a varied customer base and deliver reliable service.
• Assist colleagues and participate in on-site visits when required.

Skills

Escalation management

Customer communication

Troubleshooting

Tools

Windows Server

Microsoft 365

Azure

Active Directory

Entra ID

Intune

Networking

DNS

DHCP

VLANs

Firewalls

Hyper-V

PowerShell

Backup & DR

Job description

Senior 2nd Line Technical Support Engineer

Dartford – Hybrid 3 days a week in Office

I'm working with a growing technology business looking to add an experienced 2nd Line Engineer to its team.

This is a hands-on role supporting a varied customer base, working across Microsoft and wider infrastructure environments. You'll be taking ownership of escalated issues, troubleshooting technical problems and helping deliver a reliable service to customers.

The technical environment includes:

• Windows Server, Microsoft 365 and Azure
• Active Directory, Entra ID and Intune
• Networking, DNS, DHCP, VLANs and firewalls
• Hyper-V and virtualisation
• Backup and disaster recovery solutions
• PowerShell

What they're looking for:

• At least 3 years' experience in IT Support / 2nd Line.
• MSP experience would be a real advantage.
• Strong troubleshooting and problem-solving skills.
• Confident managing escalations and communicating with customers.
• Someone happy to get hands-on, support colleagues and attend customer sites when required.

25 days holiday, pension, paid overtime and additional on-call allowance.

A good opportunity for someone looking to develop their infrastructure skills within a varied and customer-focused technical environment.

Interested or know someone who might be? Drop me a message and I'll share the details.