Senior Technical Support Analyst: Lead, Automate IT

Kinetech Recruitment Ltd; Essex; Sur place; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Training budget

Certifications support

Automation/AI initiative involvement

Résumé du poste

Kinetech Recruitment Ltd invites applications for a Senior Technical Support Analyst (3rd Line) based at Brentwood, office-based four days a week. You will bridge the Service Desk and Infrastructure, leading complex incidents while hands-on with Microsoft 365, Intune, Autopilot and endpoint management.

You’ll mentor junior analysts, contribute to governance via CABs and drive continuous improvement through documentation and automation initiatives.

Qualifications

• Senior-level escalation point with ownership of complex incidents.
• Mentor and coach junior analysts to raise the team capability.
• Microsoft 365 admin in an enterprise environment.
• Intune and Windows Autopilot administration.
• Incident Management and Change Management participation.
• PowerShell scripting and support automation.
• Confluence-based documentation and knowledge management.
• Basic networking (DNS/DHCP/VPN/Wi‑Fi) troubleshooting.
• Willingness to explore automation and AI to streamline tasks.

Responsabilités

• Act as the senior technical escalation point for complex issues.
• Mentor and coach Technical Support Analysts to develop the team.
• Own complex incidents and provide technical leadership.
• Participate in CABs and drive service improvements.
• Administer Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID.
• Manage Windows endpoints with Intune and Autopilot.
• Create and maintain technical docs in Confluence.
• Identify opportunities to automate repetitive tasks with PowerShell.
• Support AI adoption to improve service delivery with human oversight.
• Collaborate with Infrastructure to troubleshoot networking before escalation.
• Balance BAU support with project delivery and improvements.

Connaissances

Senior IT support

Mentoring

Microsoft 365 administration

Intune administration

Autopilot administration

PowerShell scripting

Documentation (Confluence)

Automation & AI awareness

Networking basics

Outils

Jira

Confluence

Microsoft Intune

Windows Autopilot

PowerShell

Description du poste

Kinetech Recruitment Ltd invites applications for a Senior Technical Support Analyst (3rd Line) based at Brentwood, office-based four days a week. You will bridge the Service Desk and Infrastructure, leading complex incidents while hands-on with Microsoft 365, Intune, Autopilot and endpoint management.

You’ll mentor junior analysts, contribute to governance via CABs and drive continuous improvement through documentation and automation initiatives.