SENDIASS Support Worker

Senploy; England; Hybrid; GBP 20,000 - 21,000; Part time

Benefits offered by this job

30 days' annual leave (35 with service

Company Pension

Life Assurance x2

Employee Discount Scheme

Medical Cash Plan (pro rata)

Job summary

Polaris Children's Services is recruiting a SENDIASS Support Worker to provide confidential, impartial, one-to-one information and guidance to parents, carers, and children with SEND in Hampshire. You will work with a friendly team, handle helpline duties, and ensure accurate record-keeping.

The role requires experience in SEND, education, health, or social care, plus IPSEA SEN Law training or willingness to pursue Level 1–3 within the first year. DBS checks are mandatory.

Qualifications

• Proven ability to communicate clearly and empathetically with diverse groups.
• Experience leading or coordinating activities and teams in SEND/education contexts.
• Ability to manage complex conversations and tasks with multiple stakeholders.

Responsibilities

• Provide one-to-one SEND support to children/young people and parents on SEND matters.
• Guide customers using eligibility criteria and outcomes documents to set clear expectations.
• Explain SEND legislation and policy when advising families (e.g., Children and Families Act 2014).
• Identify barriers and signpost to translation, accessible forms, or emotional support as needed.
• Attend at least one advice shift per week handling helpline calls and emails.
• Maintain accurate case records and monitor deadlines on behalf of customers.
• Foster relationships with local authority SEND teams to achieve positive outcomes.
• Contribute to SENDIASS website and social media content.

Skills

Communication skills

Leadership experience

Stakeholder engagement

Self-motivation

Tools

Microsoft Office (Outlook)

Databases

Job description

Salary: £19,542.86 pro rata (£24,000 FTE), rising to £21,171.43 pro rata (£26,000 FTE) following successful completion of probation and IPSEA training

Contract: Part Time, Permanent

Hours: 28.5 hours per week (working pattern will be negotiated with your line manager)

Base Location: No fixed work base, with occasional attendance at in-person meetings

Benefits: 30 days' annual leave, increasing to 35 days with length of service, plus bank holidays, Company Pension, Life Assurance x2, Employee Discount Scheme and Medical Cash Plan (pro rata)

About Us - We are Polaris, one of the UK's largest communities of children's services providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures.

SENDIASS services are part of the Children's Services branch of Polaris. Hampshire SENDIASS provides timely, confidential and impartial information, advice and support for parents, carers, children and young people with special educational needs or disabilities (SEND).

Hampshire SENDIASS' aim is to ensure that children and young people with SEND and their families are empowered to play an active and informed role in their education.

Requirements

We are looking for a SENDIASS Support Worker to join our friendly team based in Hampshire. The successful applicant will have professional or personal experience in special educational needs, disabilities, education, health or social care. They will provide customers with confidential, impartial, one-to-one support on issues relating to SEND. They must be professional, approachable and outcome-focused.

You Will Also Require the Following:

• - Have a qualification in SEND law or be willing to work towards achieving IPSEA SEN Law Training at Level 1, 2 and 3 within the first year of employment
• - Excellent communication and interpersonal skills
• - Personal or professional experience in a leadership position, a calm but assertive manner and an aptitude for managing complex conversations with a range of stakeholders
• - Confident working with Microsoft Office applications, including Outlook, and databases
• - A full UK driving licence and access to your own car

Responsibilities

• - Provide individual support to a caseload of children and young people with SEND and/or their parents. Common topics on which support is provided are: EHCP application, SEND tribunals, attendance issues, social care provision, exclusions and SEN support. Examples of support include: explaining documents, co-writing applications, attending meetings or mediation with the customer, monitoring deadlines on the customer's behalf, supporting or representing the customer at any stage of the SENDIST appeal process
• - Help customers to have clear expectations of your role by using 'What to Expect' (eligibility criteria) and outcomes documents to agree the purpose and boundaries of the support you provide
• - Explain and refer to relevant SEND legislation and policy when providing advice or support (Children and Families Act 2014, SEND Code of Practice, Equality Act 2010, Care Act 2014, SEND Regulations 2014, SEN Support Guidance)
• - Spend time understanding the barriers customers face. Identify and advocate for things that will enable them to engage with SEND services, such as translation services, accessible forms, specific communication provision and emotional support. Signpost to and engage these services as required
• - Proactively support children, young people and/or their parents to self-advocate as much as possible. Coach and encourage them to take control and complete some tasks themselves, even where you think you may be able to do so faster or better
• - Work at least 1 advice shift per week. This involves answering phone calls and emails to the Polaris SENDIASS helplines. Listen generously to parents, carers and young people who contact the helpline and provide information and advice that enables callers to self-advocate
• - Make an accurate record of your advice and support. Continuously maintain database records, including contact duration, individual case details and documents relating to casework
• - Cultivate professional relationships with colleagues and stakeholders, including local authority SEN teams to achieve swift and positive outcomes for children and young people
• - Contribute to the development of content and resources for the SENDIASS website and social media

Polaris Children's Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

The successful candidate will be required to complete an enhanced DBS check, the cost of which will be met by Polaris Children's Services.

Polaris Children's Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.