SENDIASS Officer

Family Action; Birmingham; Híbrido; GBP 25.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25+ days

Pension contributions up to 6%

Enhanced sick leave

Eye care vouchers

Cycle to work scheme

Professional development opportunities

Descripción de la vacante

Family Action in Solihull, West Midlands, is seeking a SENDIASS Officer to provide impartial information, advice and support on SEND law. This role covers in-person and remote work with a caseload supporting parents, carers and children with SEND.

The position is part-time at 22.2 hours per week, permanent, with a salary of £25,221 - £27,780 FTE per annum pro-rata for part-time. Office location at Solihull SENDIAS, with some office days.

Formación

• Level 3 qualification in one or more areas of multi-agency provision.
• Willingness to complete all online IPSEA legal training levels within 12 months of joining the service.
• Knowledge and understanding of current special educational needs principles and procedures.
• An awareness of the legislation relating to special educational needs, the SEND Code of Practice and Disability Discrimination.
• Demonstrable experience of working within an educational environment, local authority, voluntary organisation or another field relevant to SEND.
• Ability to build and maintain positive and effective working relationships with service users, colleagues and external professionals with an ability to maintain confidentiality, impartiality and professionalism.

Responsabilidades

• Provide a high-quality point of contact for parents/carers/children/young people, and statutory and voluntary organisations.
• Provide families with accurate information and advice on SEND procedures, with particular regard to the SEND Code of Practice 2014.
• Hold a caseload and provide tailored support to parents/carers of children with SEND and directly to children and young people with SEND.
• Keep accurate records of all enquiries, actions and follow up activities and keep SENDIASS database up to date.
• Actively network with SEND support groups, professionals and services to ensure understanding of SEND and local services.
• Maintain up-to-date knowledge of SEND legislation and local practice and undertake developmental activities and training.

Conocimientos

IT skills

Communication

Empathy

Educación

Level 3 qualification in multi-agency provision

Herramientas

Microsoft Word

Outlook

PowerPoint

Excel

Descripción del empleo

## SENDIASS OfficerJob Reference:1928Location:West MidlandsHours of Work:22.2 hours per week (part-time)Salary:£25,221 - £27,780 FTE per annum (pro-rata for part-time)Contract Type:PermanentClosing Date:12 Dec 2026**1928 - JDPS - SENDIASS Officer.pdf**### About the roleSENDIASS Officer Service: Solihull SENDIASS Salary: £25,221 - £27,780 FTE per annum (£15,132.60 - £16,668 per annum for part time, 22.2 hours per week) Location: Solihull SENDIAS, 11-13 Land Ln, Marston Green, Birmingham B37 7DE In addition to working out in the community, we typically work 2 days a week in the office. Hours: 22.2 hours per week (part-time) We offer flexible working arrangements - please see below for more details. Contract: Permanent Family Action & the Role’s Impact: At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. In your role as a SENDIASS officer, you will provide impartial and confidential information, advice and support in relation to SEND law. Through varied work both in-person and remotely, you will ensure users of Solihull SENDIASS (Special Educational Needs & Disabilities Information, Advice & Support Service) are aware of their legal entitlements Service users will be empowered to make an informed contribution to any decisions made, and resolve disagreements about their/their child’s education, health and social care. Main Responsibilities: 1. To provide a high-quality point of contact for parents/carers/children/young people, and statutory and voluntary organisations. 2. To provide families with accurate information and advice on a range of matters relating to SEND procedures, with particular regard to the SEND Code of Practice 2014. 3. To hold a caseload and provide tailored support to parents/carers of children with Special Educational Needs and Disabilities (SEND) and directly to children and young people with SEND, including for children aged over 16 on their own, if requested. 4. To keep accurate records of all enquiries, actions and follow up activities, and keep Solihull SENDIASS database up to date. 5. To actively network with a wide range of SEND support groups, professionals and services to ensure understanding of SEND and the roles and responsibilities of local services, and to ensure they are up to date with current support mechanisms, the law and any other SEND issues that may arise. 6. To maintain up-to-date knowledge of SEND legislation and local practice, and undertake developmental activities and training as required. Main Requirements (for details check the job description and person specification): • Level 3 qualification in one or more areas of multi-agency provision i.e. Education, Health or Social care, or demonstratable experience within a relevant field. • A willingness to complete all online IPSEA legal training levels within 12 months of joining the service. • Knowledge and understanding of current special educational needs principles and procedures. • An awareness of the legislation relating to special educational needs, the SEND Code of Practice and Disability Discrimination. • Demonstratable experience of working within an educational environment, local authority, voluntary organisation or another other field relevant to Special Educational Needs. • Resilience and sensitivity in dealing with challenging issues, and an ability to empathise with the parents and carers, and children and young people with special educational needs • Ability to build and maintain positive and effective working relationships with service users, colleagues and external professionals with an ability to maintain confidentiality, impartiality and professionalism. • High level of IT skills including Microsoft Word, Outlook, Power Point and Excel. • Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level Benefits: - an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays. - up to 6% matched-pension contributions - enhanced paid sick leave and paid family leave provisions - eye care and winter flu jabs vouchers - cycle to work scheme - investing in your professional development with ongoing quality training and career development opportunities We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. To Apply: • Click the ‘Apply’ link below and fill out our digital application form • Closing Date: 7th December 2026 at 11.59pm Interviews are scheduled to take place from 06/2026 in person/ virtually, with slots throughout the working day and early/late slots available. For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: [e-mail] All appointments with Family Action are subject to satisfactory Safer Recruitment checks. Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person. \\*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.