SENDIASS Support Worker - Part-Time & Flexible Hours

Senploy; England; Híbrido; GBP 20.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30 days' annual leave (35 with service

Company Pension

Life Assurance x2

Employee Discount Scheme

Medical Cash Plan (pro rata)

Descripción de la vacante

Polaris Children's Services is recruiting a SENDIASS Support Worker to provide confidential, impartial, one-to-one information and guidance to parents, carers, and children with SEND in Hampshire. You will work with a friendly team, handle helpline duties, and ensure accurate record-keeping.

The role requires experience in SEND, education, health, or social care, plus IPSEA SEN Law training or willingness to pursue Level 1–3 within the first year. DBS checks are mandatory.

Formación

• Proven ability to communicate clearly and empathetically with diverse groups.
• Experience leading or coordinating activities and teams in SEND/education contexts.
• Ability to manage complex conversations and tasks with multiple stakeholders.

Responsabilidades

• Provide one-to-one SEND support to children/young people and parents on SEND matters.
• Guide customers using eligibility criteria and outcomes documents to set clear expectations.
• Explain SEND legislation and policy when advising families (e.g., Children and Families Act 2014).
• Identify barriers and signpost to translation, accessible forms, or emotional support as needed.
• Attend at least one advice shift per week handling helpline calls and emails.
• Maintain accurate case records and monitor deadlines on behalf of customers.
• Foster relationships with local authority SEND teams to achieve positive outcomes.
• Contribute to SENDIASS website and social media content.

Conocimientos

Communication skills

Leadership experience

Stakeholder engagement

Self-motivation

Herramientas

Microsoft Office (Outlook)

Databases

Descripción del empleo

Polaris Children's Services is recruiting a SENDIASS Support Worker to provide confidential, impartial, one-to-one information and guidance to parents, carers, and children with SEND in Hampshire. You will work with a friendly team, handle helpline duties, and ensure accurate record-keeping.

The role requires experience in SEND, education, health, or social care, plus IPSEA SEN Law training or willingness to pursue Level 1–3 within the first year. DBS checks are mandatory.