SEND Systems & Data Support Specialist

Somerset County Council; Taunton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset County Council's Children’s Services is seeking a SEND Technical Support Assistant to provide comprehensive systems support for educational platforms, including the MRI Education system and SEND Portals. Working in a busy administrative team, you will administer systems, resolve issues, maintain configuration and contribute to the development of business processes, guidance and training resources.

You will help ensure data accuracy and reporting, manage user access, handle helpdesk

Qualifications

• Proficiency with Microsoft Office 365 applications including Outlook, SharePoint and web platforms.
• Knowledge of Data Protection and confidentiality.
• Ability to manage competing deadlines and priorities.
• Strong communication with diverse stakeholders.

Responsibilities

• Ensure data accuracy and fulfil reporting requirements (including DfE statutory return).
• Administer user access for Education systems and Portals.
• Handle Helpdesk queries and resolve issues raised by users.
• Participate in projects to develop and improve Children’s Systems.
• Support and test system upgrades with suppliers and users.
• Data entry across platforms and assist with dashboards and monitoring.
• Update system guidance, configure and test templates and workflows.
• Liaise with settings, local authorities, agencies and stakeholders.

Skills

Microsoft Office 365

Data protection

Deadline management

Clear communication

Education

5 GCSEs including Maths and English

ECDL or IT systems administration

Tools

Microsoft Office 365

Job description

Somerset County Council's Children’s Services is seeking a SEND Technical Support Assistant to provide comprehensive systems support for educational platforms, including the MRI Education system and SEND Portals. Working in a busy administrative team, you will administer systems, resolve issues, maintain configuration and contribute to the development of business processes, guidance and training resources.

You will help ensure data accuracy and reporting, manage user access, handle helpdesk