Hybrid SEND Technical Support Specialist

Somerset Council; Taunton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Hybrid working

Health and wellbeing support

Volunteer opportunities

25 days annual leave

Job summary

Somerset Council’s Children’s Services is seeking a SEND Technical Support Assistant to provide comprehensive systems support for the MRI Education system and SEND Portals. You will administer systems, resolve issues, maintain configuration and contribute to developing business processes, guidance and training resources.

You will perform data entry, support dashboards and monitoring, and liaise with settings, authorities, agencies and suppliers to ensure accurate reporting and compliant access.

Qualifications

• 5 GCSEs (A-C/4-9) including Maths and English.
• ECDL or IT systems administration experience.
• Proficient with Microsoft 365 apps (Outlook, SharePoint).
• Knowledge of Data Protection and confidentiality.
• Ability to manage conflicting deadlines and priorities.
• Good communication with diverse stakeholders.

Responsibilities

• Ensure data accuracy for reporting including the DfE statutory return.
• Administer user access to Education systems and Portals.
• Respond to Helpdesk queries and resolve issues.
• Support and test system upgrades with suppliers and users.
• Develop and maintain system guidance, templates and workflows.
• Data entry across platforms and develop dashboards and monitoring.
• Liaise with settings, local authorities, agencies and stakeholders.

Skills

Microsoft Office 365

Data protection knowledge

Prioritisation

Communication skills

Initiative / problem solving

Education

GCSEs (A-C/4-9) incl. Maths & English

ECDL / IT systems administration experience

Tools

SharePoint

Outlook

Excel

IT systems administration

Job description

Somerset Council’s Children’s Services is seeking a SEND Technical Support Assistant to provide comprehensive systems support for the MRI Education system and SEND Portals. You will administer systems, resolve issues, maintain configuration and contribute to developing business processes, guidance and training resources.

You will perform data entry, support dashboards and monitoring, and liaise with settings, authorities, agencies and suppliers to ensure accurate reporting and compliant access.