MIS Support Technician

Somerset Council; Taunton; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension scheme

Hybrid working

25 days annual leave

Health and wellbeing support

Volunteer opportunities

Taunton or Yeovil work bases

Job summary

Somerset Council is seeking an MIS Support Technician in Somerset. The role supports management information systems, CRM platforms and reporting for Connect to Work, Community Learning and other programmes.

You’ll work with the Strategic Data Lead to maintain data accuracy, assist users and improve system processes. The position offers full-time hours (37 per week) with hybrid working arrangements and a Grade 14 salary of £26,016–£26,847 per annum.

Qualifications

• Experience supporting business systems, databases, CRM platforms or MIS.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience troubleshooting system issues and supporting users.
• Confidence working with data and maintaining accurate records.
• Ability to manage multiple priorities and respond to changing requirements.
• Proactive approach to improving systems and processes.

Responsibilities

• Provide first-line support for programme management information systems and CRMs.
• Support colleagues with data and system queries, user access requests and troubleshooting.
• Assist with day-to-day CRM administration, system configuration, maintenance and testing.
• Help implement system and process changes driven by service developments and reporting needs.
• Produce and maintain user guides, process documentation and training materials.
• Monitor data quality and support ongoing system improvements.

Skills

Experience with business systems

CRM platforms

Management information systems

Organisational skills

Customer service

Data handling

Priority management

Tools

CRM software

Job description

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Salary: Grade 14, ranging from £26,016 - £26,847 per annum

Hours: Full time, 37 hours per week

Join our team and help ensure the systems and data that support some of Somerset's most important programmes run smoothly and effectively.

This is an exciting opportunity to develop your technical and systems support skills, work across innovative projects and contribute to programmes that help people gain skills, secure employment and improve their futures.

About the Role

As an MIS Support Technician, you will provide day-to-day support for management information systems, CRM platforms and reporting processes across Connect to Work, Community Learning and other externally funded programmes. Working closely with the Strategic Data Lead and programme teams, you'll help maintain accurate information, support users, resolve system queries and contribute to the continuous improvement of systems and processes.

If you're passionate about systems, data and helping services run effectively, we'd love to hear from you.

How You'll Make a Difference

In this varied role, you'll help ensure systems remain accurate, efficient and responsive to the needs of services, colleagues and delivery partners.

• Provide first-line support for programme management information systems and CRM platforms.
• Support colleagues with data and system queries, user access requests and troubleshooting activities.
• Assist with day-to-day CRM administration, system configuration, maintenance and testing.
• Help implement system and process changes driven by service developments, reporting requirements and business needs.
• Produce and maintain user guides, process documentation and training materials.
• Monitor data quality and support the continuous improvement of systems and processes.

What You'll Bring

• Experience supporting business systems, databases, CRM platforms, management information systems or similar systems.
• Strong organisational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience troubleshooting system issues and supporting users.
• Confidence working with data and maintaining accurate records.
• The ability to manage multiple priorities and respond positively to changing requirements.
• A proactive approach to improving systems and processes.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 25 days' annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• This role can be based at either our Taunton or Yeovil office. We offer flexibility around work base alongside hybrid working, helping you balance work and personal commitments.
• Interviews are currently scheduled to take place during the week commencing 19 October 2026.
• This role is subject to a Basic DBS check.
• Unfortunately, we are unable to offer sponsorship for this role.

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.