Business Support Officer (SEND & Inclusion)

Calderdale Metropolitan Borough Council; Halifax; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Annual leave entitlement

LGPS

Learning & development

Wellbeing support

Work-life balance

Job summary

Calderdale Council is seeking a proactive Business Support Officer to provide efficient administrative support across the SEND & Inclusion Service. You will assist with statutory processes, maintain records, and support casework and panel administration while coordinating meetings and producing required documentation.

The role emphasizes safeguarding awareness, strong IT skills, and the ability to work both independently and as part of a team within a hybrid working setting.

Qualifications

• GCSE English and Maths at grade C/4 or equivalent.
• Experience maintaining accurate records and data systems.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to meet statutory deadlines.
• Excellent attention to detail.
• Experience in fast-paced, customer-focused environment.
• Ability to build relationships with partners and professionals.
• Experience working independently and as part of a team.
• Good IT skills including Microsoft Office.

Responsibilities

• Provide administrative and business support across the SEND & Inclusion Service.
• Manage telephone enquiries, correspondence and shared mailboxes.
• Maintain accurate records and GDPR/compliance data.
• Support Education, Health and Care Needs Assessments and Annual Reviews.
• Monitor service timescales and statutory deadlines.
• Coordinate meetings, consultations and minutes.
• Produce reports and documents using MS Office and specialist systems.
• Collaborate with schools, families and partner agencies.

Skills

English & Maths GCSE

Data management

Communication skills

Organization

Attention to detail

Customer service

Teamwork & independence

IT skills (MS Office)

Safeguarding awareness

Education

English & Maths GCSE

Level 3 Business Administration (Desirable)

Tools

Microsoft Office

Job description

Post Ref: CC024

Please note: Internal, at risk or redeployee applicants will be seen in the first instance.

Help make a difference for children and young people in Calderdale

Calderdale Council is committed to ensuring that children and young people with Special Educational Needs and Disabilities (SEND) receive the support they need to achieve positive outcomes and fulfil their potential.

We are looking for an enthusiastic, highly organised and customer-focused Business Support Officer to join our SEND & Inclusion Service. This is an exciting opportunity to play a key role in supporting statutory SEND functions while working as part of a dedicated and supportive team.

About the Role

As a Business Support Officer, you will provide efficient, accurate and effective administrative and business support across the SEND & Inclusion Service. You will support a range of statutory and non-statutory processes, helping ensure children, young people, families, schools and professionals receive a high-quality service.

Key responsibilities include:

• Providing comprehensive administrative and business support across the service.
• Managing telephone enquiries, correspondence and shared mailboxes.
• Maintaining accurate records and databases in accordance with GDPR and information governance requirements.
• Supporting Education, Health and Care Needs Assessment processes, Annual Reviews, SEND casework and panel administration.
• Monitoring service timescales and statutory deadlines.
• Coordinating meetings, consultations and events, including preparing documentation and taking minutes where required.
• Producing reports, spreadsheets, letters and other documentation using Microsoft Office and specialist systems.
• Working collaboratively with colleagues, schools, families and partner agencies to support effective service delivery.

About You

We are looking for someone who has:

Essential

• English and Maths GCSE Grade C/Level 4 or above (or equivalent experience).
• Experience of maintaining accurate records and data systems.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to work under pressure to meet statutory deadlines.
• Excellent attention to detail.
• Experience of working in a fast-paced customer-focused environment.
• The ability to build effective working relationships with partners and professionals.
• Experience of working independently and as part of a team.
• Good IT skills, including Microsoft Office applications.
• An awareness of safeguarding and the ability to handle sensitive information appropriately.

Desirable

• Level 3 Business Administration qualification or experience gained within a similarly demanding environment.
• An understanding of children and young people with SEND and their families.

Working for Calderdale

At Calderdale, our vision is for a place where everyone can realise their potential. We are proud of our values of kindness, resilience and aspiration and are committed to creating a supportive environment where colleagues can thrive.

This role operates under Calderdale's hybrid working arrangements, offering a balance between working from home and attendance at a designated council workplace.

We offer a range of benefits including:

• Flexible and agile working opportunities
• Generous annual leave entitlement
• Local Government Pension Scheme
• Learning and development opportunities
• Employee wellbeing support
• A commitment to work-life balance

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: Tuesday 20th October 2026

Interview Date: TBC

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.