Adoption Support Officer (Hybrid, Part-Time)

Stockport Council; Wythenshawe; Hybrid; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Hybrid working

Job summary

Stockport Council is seeking a Business Support Officer for Adoption Counts in a hybrid working environment. The role covers handling enquiries, signposting, and supporting correspondence between adopters and birth relatives while maintaining case data with confidentiality.

The post requires strong organisational skills, the ability to work independently and as part of a team, and proficiency in MS Office 365 and SharePoint.

Qualifications

• Experience in customer-facing or frontline support
• Good organisational skills and ability to work under pressure
• Proficient with MS Office 365 and SharePoint
• Ability to manage confidential information with discretion

Responsibilities

• Answer telephone and webmail enquiries from adopters, signposting to appropriate services
• Support the Keeping in Touch Team (KITT) to facilitate correspondence between adopters and birth relatives
• Search adoption records for Adopted Adults as required
• Maintain case management system data accurately and generate reports
• Collaborate with colleagues and stakeholders to provide flexible support

Job description

Stockport Council is seeking a Business Support Officer for Adoption Counts in a hybrid working environment. The role covers handling enquiries, signposting, and supporting correspondence between adopters and birth relatives while maintaining case data with confidentiality.

The post requires strong organisational skills, the ability to work independently and as part of a team, and proficiency in MS Office 365 and SharePoint.