SEND Assistant Coordinator: EHCNA & Data Support (Hybrid)

Suffolk County Council; Ipswich; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Up to 29 days annual leave (pro rata)

LGPS membership

Flexible working options

Career development opportunities

Job summary

Suffolk County Council is seeking an Assistant Coordinator in the EHCNA Request Team in Ipswich. This role supports Education, Health and Care Needs Assessments by gathering data, coordinating information and liaising with families, schools and health professionals.

You will work in a hybrid setup with a minimum of two office days, contributing to high-quality outcomes for children and young people while developing your career within a supportive environment.

Qualifications

• Strong organisational skills with ability to manage a varied workload.
• Excellent communication skills; capable of building relationships with families, schools and professionals.
• Ability to gather, collate and present information to support decision making.
• Commitment to accurate records across multiple systems and data protection.
• Proficient with IT systems and databases; able to learn new processes.
• Collaborative team member who supports colleagues and stakeholders.
• Discretion, empathy and safeguarding awareness when handling sensitive information.
• Proactive problem solving and service improvement mindset.

Responsibilities

• Work with families, schools and professionals to gather information for EHCNA requests.
• Collate information from diverse sources for presentation to a panel.
• Build positive relationships with parents, carers and professionals.
• Act as a key contact; respond to enquiries and provide timely updates.
• Maintain accurate records using data systems and ensure security of information.
• Monitor requests to ensure timelines and processes progress smoothly.
• Collaborate with SEND service colleagues to support decisions and outcomes.
• Identify opportunities to improve processes and family experience.

Skills

Organisational skills

Communication skills

Information gathering

Data management

IT literacy

Team collaboration

Discretion & empathy

Problem solving

Stakeholder engagement

Tools

Office software

Job description

Suffolk County Council is seeking an Assistant Coordinator in the EHCNA Request Team in Ipswich. This role supports Education, Health and Care Needs Assessments by gathering data, coordinating information and liaising with families, schools and health professionals.

You will work in a hybrid setup with a minimum of two office days, contributing to high-quality outcomes for children and young people while developing your career within a supportive environment.