Hybrid EHC Admin & Casework Support Specialist

North Northamptonshire Council; Kettering; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Travel at HMRC rates

Employee networks

Job summary

North Northamptonshire Council is seeking an EHC Administrator to provide confidential admin support to the Education, Health and Care (EHC) Service. You will be the first point of contact for families and partners, manage communications, and support case allocation with accurate data maintenance.

The role requires GCSEs including English and Maths, and experience in a busy business support function with strong IT skills, stakeholder collaboration and the ability to work under pressure.

Qualifications

• GCSE level education including English and Maths.
• Experience in a business support function within a large organisation.
• Experience building effective relationships across multiple stakeholders.
• Experience in fast-changing, dynamic environments.
• Ability to communicate effectively in written and verbal forms.

Responsibilities

• Provide comprehensive and confidential administrative support to the EHC Service.
• Act as first point of contact for families, professionals and partner agencies.
• Manage team communications, including mailboxes, Teams channels and system updates.
• Support case allocation processes and maintain accurate performance/tracking information.
• Maintain records and data within EHC systems, ensuring accuracy and compliance.
• Assist caseworkers and team leaders with administrative tasks to support service delivery.
• Collaborate with colleagues across the service to ensure continuity and efficiency.
• Coordinate panel meetings, take accurate notes and distribute outcomes and documentation.

Skills

Communication skills

Interpersonal skills

Attention to detail

Ability to work under pressure

Stakeholder management

Education

GCSEs including English and Maths

Tools

IT systems

Job description

North Northamptonshire Council is seeking an EHC Administrator to provide confidential admin support to the Education, Health and Care (EHC) Service. You will be the first point of contact for families and partners, manage communications, and support case allocation with accurate data maintenance.

The role requires GCSEs including English and Maths, and experience in a busy business support function with strong IT skills, stakeholder collaboration and the ability to work under pressure.