SEN Complex Case Manager – EHCP Expert

RBKC Careers; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

Kensington and Chelsea Council seeks a Complex Case Officer for its SEN Service, based in the borough with a 3-day presence on site. You will manage complex statutory and non-statutory casework, ensuring EHCPs are completed and updated, while coordinating with schools, families, and health professionals to deliver joined-up support.

We value accuracy, empathy and collaboration as you navigate Children and Families Act 2014 and SEN Code of Practice.

Qualifications

• Educated to A-Level or equivalent work experience in the SEN field.
• Experience managing casework in education, health or local authority settings.
• Strong organisational and administrative skills with Excel proficiency.
• Ability to liaise with parents, schools and professionals.

Responsibilities

• Manage statutory and non-statutory SEN casework.
• Ensure EHCPs are completed, reviewed and updated on time.
• Coordinate with schools, parents, social workers and health professionals.
• Maintain accurate records on the case management system.
• Support school transitions between primary, secondary and post-16.

Skills

Case management

Communication

Organisational skills

Empathy

Negotiation

Teamwork

Education

A-Level or equivalent

SEN field experience

Tools

Excel

Case management systems

Job description

Kensington and Chelsea Council seeks a Complex Case Officer for its SEN Service, based in the borough with a 3-day presence on site. You will manage complex statutory and non-statutory casework, ensuring EHCPs are completed and updated, while coordinating with schools, families, and health professionals to deliver joined-up support.

We value accuracy, empathy and collaboration as you navigate Children and Families Act 2014 and SEN Code of Practice.