Selling Partner Support Associate, Selling Partner Support

Amazon; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Selling Partner Support Associate who will be the vital link between the company and its Selling Partners. This role demands a proactive individual who excels in a dynamic contact center environment, showcasing exceptional customer service skills. The successful candidate will resolve complex queries, build trust through effective communication, and contribute to a positive team culture. With a commitment to continuous improvement and a strong focus on customer satisfaction, this position offers a unique opportunity to make a significant impact in a fast-paced setting. Join a diverse and inclusive workplace that empowers individuals to thrive and achieve their best.

Qualifications

• Fluent in English with strong written and verbal communication skills.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Provide exceptional service to Selling Partners, resolving complex queries.
• Navigate multiple communication channels effectively to engage with Selling Partners.

Skills

Customer Centricity

Critical Thinking

Decision-Making

Communication Skills

Empathy

Active Listening

Problem Solving

Data Interpretation

Education

College Graduate

Tools

Windows Operating System

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Selling Partner Support Associate, Selling Partner Support

Job ID: 2932898 | Amazon Services Korea LLC

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key job responsibilities

1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.
5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP’s needs, then provides appropriate solutions.
6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.
7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.
8. Actively seeks solutions through logical reasoning and data interpretation independently.
9. Fosters a positive and cooperative team environment.
10. Demonstrates enthusiasm for learning and commitment to continuous improvement.

BASIC QUALIFICATIONS

• College Graduate.
• Fluent in EN language (basis requirement) with written and verbal communication skills.
• Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel).
• Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays.

PREFERRED QUALIFICATIONS

• 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment.
• Business acumen in areas of e-commerce and retail is advantageous.
• Typing skills of 30 words per minute with an accuracy of 93%.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.