Security Team Leader: Lead a High-Profile Shopping Centre

Qube Recruitment; Grays; On-site; GBP 31,000 - 42,000; Full time

Job summary

Qube Recruitment represents Lakeside Shopping Centre in Thurrock for a Security Team Leader role on a 40-hour week. This hands‑on leadership position drives a busy on‑site security operation to keep visitors, retailers and staff safe and supported.

You will lead the on‑shift Security Officers, supervise briefings, monitor CCTV, respond to incidents and maintain accurate logs and handovers, while collaborating with centre management and operations teams.

Qualifications

• Experience leading security teams in busy public-facing environments.
• SIA Frontline and Door Supervision license required.
• Experience with CCTV and incident reporting systems.
• Strong communication and conflict-management skills.
• Experience handling incidents and emergencies.
• First Aid at Work certification.
• ACT/Counter Terrorism training is desirable.

Responsibilities

• Lead and supervise the Security Officers on shift.
• Conduct team briefings and allocate daily duties.
• Maintain a highly visible and professional security presence.
• Respond to incidents, emergencies, alarms and first aid situations.
• Monitor CCTV, access control and incident management systems.
• Ensure patrols, safety checks and security procedures are completed correctly.
• Provide professional support to customers, retailers and contractors.
• Complete accurate incident reports, logs and shift handovers.
• Work closely with centre management, FM, cleaning and contractor teams.
• Support investigations and evidence gathering where required.
• Coach, mentor and develop Security Officers.
• Identify security risks and support continuous improvement across the site.

Skills

Team leadership

CCTV experience

Incident reporting

Communication skills

Conflict management

Education

SIA Frontline & Door Supervision license

First Aid at Work

ACT/Counter Terrorism training

IOSH Health & Safety training

Tools

CCTV monitoring systems

Incident reporting software

Job description

Qube Recruitment represents Lakeside Shopping Centre in Thurrock for a Security Team Leader role on a 40-hour week. This hands‑on leadership position drives a busy on‑site security operation to keep visitors, retailers and staff safe and supported.

You will lead the on‑shift Security Officers, supervise briefings, monitor CCTV, respond to incidents and maintain accurate logs and handovers, while collaborating with centre management and operations teams.