Shopping Centre Cleaning Team Lead (FTC)

Qube Recruitment; Grays; On-site; GBP 32,000 - 34,000; Full time

Job summary

Qube Recruitment seeks an Environmental Services Team Leader for a 12-month fixed-term maternity cover based in Grays, Essex. The role oversees shift cleaning teams across a shopping centre, ensuring consistently high standards of cleanliness across mall areas, restrooms, car parks and external areas.

You will support the operational management team, motivate staff and ensure services are delivered safely, efficiently and to an exceptional standard.

Qualifications

• Proven experience leading a team in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills.
• Experience training and developing staff.
• Ability to organise multiple priorities and manage rotas.
• Commitment to health, safety, quality and compliance.

Responsibilities

• Lead, supervise and motivate shift cleaning teams to maintain high standards.
• Support the Head of Department and cover management duties as required.
• Ensure cleaning standards are maintained across the centre daily.
• Plan and manage rotas, briefings, and day-to-day operations.
• Provide guidance and training opportunities for team members.
• Assist with recruitment and onboarding of new staff.
• Conduct regular team briefings to communicate expectations and updates.
• Monitor performance and ensure work meets quality and safety standards.
• Respond to queries and resolve issues effectively.
• Manage stock and materials, maintaining inventory records.
• Ensure work complies with health and safety and regulatory standards.
• Deliver excellent customer service and handle enquiries professionally.
• Coordinate with management to run environmental services smoothly across the centre.

Skills

Leadership

Team management

Training & development

Health & safety

Communication

Customer service

Organisational skills

Job description

Qube Recruitment seeks an Environmental Services Team Leader for a 12-month fixed-term maternity cover based in Grays, Essex. The role oversees shift cleaning teams across a shopping centre, ensuring consistently high standards of cleanliness across mall areas, restrooms, car parks and external areas.

You will support the operational management team, motivate staff and ensure services are delivered safely, efficiently and to an exceptional standard.