Security Team Lead – Hospitality & Entertainment

The Hippodrome Casino, Ltd.; Greater London; On-site; GBP 7,800 - 11,000; Full time

Benefits offered by this job

Tronc £700-£1000+ per month

50% discount in restaurants & bars

30% off Magic Mike Live tickets

Enhanced maternity & paternity pay

Employee Assistance Programme

Discounts across retailers and leisure

Season ticket loans

Cycle to Work & Tusker schemes

Life assurance

Company pension

Job summary

The Hippodrome Casino, Ltd. in London is seeking an experienced Security Supervisor to lead our security team and protect people, assets and licences.

You will oversee day-to-day security operations, ensuring compliance with legislation and company procedures while upholding exceptional service standards. Key responsibilities include coaching officers, monitoring premises, coordinating emergencies and investigations, and maintaining clear records for senior management.

Qualifications

• Experience in a supervisory security role, ideally in hospitality, leisure, gaming or customer-facing environments.
• Proven leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Calm under pressure with sound decision-making.
• Experience handling incidents and investigations.
• Strong customer service understanding.
• Willingness to work nights, weekends and bank holidays.
• Valid SIA licence.

Responsibilities

• Lead, motivate and supervise the Security Team to high standards.
• Provide coaching and development support to Security Officers.
• Monitor and patrol premises to maintain safety.
• Prevent loss, theft, damage and misconduct with proactive security.
• Deliver outstanding customer service and resolve issues professionally.
• Ensure compliance with Gambling Act 2005, Licensing Act 2003 and policies.
• Coordinate emergency responses as needed.
• Investigate security incidents or staff/customer issues.
• Maintain accurate records and communicate with senior management.
• Collaborate with operational managers to support business objectives.
• Promote safety, integrity and accountability throughout the team.

Skills

SIA licence

Security supervision

Leadership

Customer service

Decision making

Incident handling

Flexible hours

Communication

Tools

CCTV

Access control

Job description

The Hippodrome Casino, Ltd. in London is seeking an experienced Security Supervisor to lead our security team and protect people, assets and licences.

You will oversee day-to-day security operations, ensuring compliance with legislation and company procedures while upholding exceptional service standards. Key responsibilities include coaching officers, monitoring premises, coordinating emergencies and investigations, and maintaining clear records for senior management.