Security Supervisor & Controller – 4 on 4 off (London)

Anchor Group Services; Greater London; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Anchor Academy

Discounted SIA & First Aid training

Auto Enrolment Pension

Cycle to Work

Uniform provided

Employee Assistance Programme

Hospital Saturday Fund

Rewards & Recognition

Career development opportunities

Job summary

Anchor Group Services in London is recruiting Security Supervisors / Controllers for The Elephant, a landmark mixed-use development at Elephant & Castle. You will lead security operations from the Control Room and on site to maintain safety and deliver a welcoming customer experience.

Essential: valid SIA Door Supervisor and CCTV licences, a full five-year checkable history, and experience in security leadership.

Qualifications

• Valid SIA Door Supervisor Licence.
• Valid SIA CCTV Licence.
• Full 5-year checkable employment history.
• Experience as Security Supervisor, Team Leader or Control Room.
• Experience operating CCTV and security monitoring systems.
• Strong incident management and decision-making skills.
• Excellent written and verbal communication skills.
• High standard of report writing and documentation.
• Customer service experience and confidently managing conflict.
• Ability to work under pressure within a fast-paced environment.
• Professional appearance and leadership qualities.
• Access to Anchor Academy training.

Responsibilities

• Lead and supervise security operations during your allocated shift, acting as the primary escalation point for incidents and operational issues.
• Manage the deployment and performance of the security team, ensuring appropriate resource levels are maintained.
• Oversee Security Control Room operations, including CCTV monitoring, alarm management, incident response, investigations, record keeping and GDPR compliance.
• Deliver shift briefings, debriefings and operational updates, ensuring teams remain informed and aligned with site priorities.
• Coordinate responses to incidents, anti-social behaviour, suspicious activity, welfare concerns and emergencies, liaising with external agencies where required.
• Conduct patrols, inspections and compliance checks across retail, residential and public areas, including contractor monitoring and permit-to-work activities.
• Prepare reports, investigations and operational documentation, ensuring incidents are accurately recorded and resolved.
• Support recruitment, onboarding, development, welfare and performance management of operational staff.
• Ensure Assignment Instructions, site procedures, health & safety requirements and company standards are consistently followed.
• Identify operational risks and opportunities for improvement, promoting professionalism, accountability and customer service.

Skills

SIA licences

Incident management

Communication skills

Leadership

Report writing

Customer service

Work under pressure

Job description

Anchor Group Services in London is recruiting Security Supervisors / Controllers for The Elephant, a landmark mixed-use development at Elephant & Castle. You will lead security operations from the Control Room and on site to maintain safety and deliver a welcoming customer experience.

Essential: valid SIA Door Supervisor and CCTV licences, a full five-year checkable history, and experience in security leadership.