Fire & Security Service Engineer

Futurebuild Recruitment; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Futurebuild Recruitment is looking for an experienced Security Service Engineer to service and maintain CCTV, access control and intruder alarm systems across domestic properties. The role emphasizes diagnostic troubleshooting and preventative maintenance, not installation.

You will manage daily appointments, provide customer-focused service, and ensure health and safety compliance while working on occupied homes.

Qualifications

• Experience servicing CCTV, access control and intruder alarm systems in domestic properties.
• Strong fault-finding, diagnostic and repair skills.
• Experience performing preventative maintenance and reactive call-outs.

Responsibilities

• Carry out routine servicing and preventative maintenance of CCTV systems in domestic properties.
• Service and maintain access control systems and door entry solutions.
• Service, maintain and fault-find intruder alarm systems.
• Diagnose faults and repair to restore full operation.
• Respond to reactive maintenance call-outs and investigate issues.

Skills

CCTV servicing

Access control

Intruder alarms

Fault-finding

Preventative maintenance

Diagnostics

Customer service

Driving licence

Education

Security systems qualifications

Job description

We are looking for an experienced Security Service Engineer to service, maintain and fault-find electronic security systems across domestic properties. The role will focus on maintaining and repairing existing CCTV, access control and intruder alarm systems, ensuring they remain fully operational and providing a high level of customer service to clients

This is a service-led position rather than an installation role, ideal for an engineer with strong diagnostic and troubleshooting skills who enjoys resolving technical issues and carrying out preventative maintenance.

Key Responsibilities

• Carry out routine servicing and preventative maintenance of CCTV systems in domestic properties.
• Service and maintain access control systems, including door entry systems and electronic locking solutions.
• Service, maintain and fault-find intruder alarm systems.
• Diagnose system faults and carry out repairs to restore equipment to full working order.
• Respond to reactive maintenance call-outs and investigate reported system issues.
• Test system functionality and ensure equipment is operating correctly following repairs or maintenance.
• Identify worn, damaged or faulty components and recommend appropriate remedial works or replacements.
• Provide technical support and advice to customers regarding their security systems.
• Explain system operation and demonstrate relevant functions to homeowners where required.
• Complete service reports, job sheets and maintenance documentation accurately.
• Maintain a professional and customer-focused approach when working in occupied residential properties.
• Manage daily appointments effectively and keep customers and the office updated on progress.
• Ensure all work is completed in line with health and safety requirements and company procedures.

Skills and Experience Required

• Previous experience as a Security Service Engineer, Security Systems Engineer or similar role.
• Strong practical experience servicing and maintaining CCTV, access control and intruder alarm systems.
• Good fault-finding, diagnostic and repair skills.
• Experience carrying out preventative maintenance and reactive call-outs.
• Good understanding of electronic security systems, associated equipment and cabling.
• Ability to work independently and manage a daily workload.
• Strong communication and customer service skills.
• Full UK driving licence.
• Relevant security systems qualifications or manufacturer training would be advantageous.
• Experience working in domestic or residential properties is preferred.

Personal Attributes

• Reliable, organised and professional.
• A methodical approach to fault-finding and problem-solving.
• Customer-focused, with a professional manner when dealing with homeowners.
• Able to work independently and take ownership of service issues.
• Strong attention to detail and pride in the quality of work.
• Flexible and willing to travel between residential properties as required.