Security Response Officer - Events

Warehousing Solutions Ltd; Greater London; On-site; GBP 23,000 - 32,000; Part time

Job summary

Warehousing Solutions Ltd is seeking a Security Response Officer - Events in London to represent the company at various events and ensure high-quality guarding and customer service for clients.

Applicants must be SIA licensed, able to stand for long periods, and comfortable with a 24-hour week average. Shifts include days, nights and weekends across multiple sites, with a focus on safety and professionalism.

Qualifications

• SIA licence required.
• Security and customer service experience required.
• Good command of English.
• First Aid qualification and CCTV SIA licence are a bonus.
• Be flexible to work days, nights and weekends.

Responsibilities

• Demonstrate and deliver high quality guarding and customer service.
• Work in a team or alone; be proactive and think on your feet.
• Remain calm under pressure and handle confrontational situations professionally.
• Physically fit to complete patrols and stand/walk during shifts.
• Write incident and shift reports clearly and promptly.
• Provide friendly, professional, courteous service to visitors and staff.
• Operate Access Control and CCTV systems and understand site procedures.

Skills

SIA licence

Security experience

Customer service experience

First Aid

CCTV

Job description

We have an exciting opportunity available for a Security Response Officer who will be an ambassador to represent our company, who will work at various events in London and surrounding Areas. You will also support holiday cover, sickness, and additional works for the business. You must be able to demonstrate and deliver high quality of guarding and customer service to both our customers and service users.

We require Officers to be SIA licenced and must be able to stand and patrol for very long periods of time outside in all environmental conditions.

Information:

• Position: Security Response Officer - Events
• Location: London
• Pay Rate: Site related pay (minimum £19.80 per hour)
• Hours: Average 24 hours per week
• Shifts: Various Shifts - Days, Nights & Weekends

Job Requirements:

• SIA Licence required
• Security and customer service experience is required
• Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
• Must have good command of English language
• Good levels of customer service, communication both written & verbal at all times
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of the locations & security & safety for assigned areas
• Flexible in the approach to daily duties - Hospitals, retail, long periods of standing, patrolling, reception duties, access control, and lock ups
• First Aid qualification & a CCTV SIA Licence is a bonus
• To have a smart appearance befitting the company
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to complete patrols internally and externally and able to stand/walk during shift
• Confident in writing incident and shift reports
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
• Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.