Security Response Officer - Events

Consultora Excelsior; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Consultora Excelsior is seeking a Security Response Officer for events in London. You will represent the company and cover holidays, sickness and other duties, delivering high quality guarding and customer service.

Requirements include a valid SIA licence, English language proficiency, and flexibility to work days, nights and weekends. You must be able to stand for long periods outdoors in all conditions and be comfortable in fast-paced environments.

Qualifications

• SIA Licence is required.
• Security and customer service experience is required.
• Flexible to work days, nights, weekends and shift changes.
• Good command of English, written and spoken.
• Willingness to work in hospitals, retail and on long patrols.

Responsibilities

• Demonstrate and deliver high quality guarding and customer service.
• Work in a team or independently and take initiative.
• Stay calm under pressure and manage confrontational situations professionally.
• Physically fit to complete patrols and stand/walk during shifts.
• Write incident and shift reports accurately and promptly.
• Provide friendly, professional demeanor and assist visitors and staff.

Skills

SIA Licence

Security experience

Customer service

English fluency

Tools

Access Control Systems

CCTV

Job description

About the job Security Response Officer - Events

We have an exciting opportunity available for a Security Response Officer who will be an ambassador to represent our company, who will work at various events in London and surrounding Areas. You will also support holiday cover, sickness, and additional works for the business. You must be able to demonstrate and deliver high quality of guarding and customer service to both our customers and service users.

We require Officers to be SIA licenced and must be able to stand and patrol for very long periods of time outside in all environmental conditions.

Information:

• Position: Security Response Officer - Events
• Location: London
• Pay Rate: Site related pay (minimum £19.80 per hour)
• Hours: Average 24 hours per week

Job Requirements:

• SIA Licence required
• Security and customer service experience is required
• Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
• Must have good command of English language
• Good levels of customer service, communication both written & verbal at all times
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of the locations & security & safety for assigned areas
• Flexible in the approach to daily duties - Hospitals, retail, long periods of standing, patrolling, reception duties, access control, and lock ups
• First Aid qualification & a CCTV SIA Licence is a bonus
• To have a smart appearance befitting the company
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to complete patrols internally and externally and able to stand/walk during shift
• Confident in writing incident and shift reports
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
• Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.