Security Response Officer

East Lancashire Hospitals NHS Trust; Lancashire; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

East Lancashire Hospitals NHS Trust is seeking a dedicated Security Officer to join a 24/7 frontline service across Trust establishments. You will prevent crime, respond to alarms, patrol sites, and provide escorts for staff and patients while upholding Trust policies.

The role requires SIA licenses (Door Supervisor and Public Space Surveillance), conflict management experience, and strong customer service skills. DBS checks apply; full-time hours with pro-rata details per NHS terms.

Qualifications

• GCSE English and Maths, grade C or above or equivalent
• Conflict resolution / physical intervention training
• SIA licensing as recruitment standards (Door Supervisor and Public Space Surveillance)
• Experience in conflict management, violence and aggression
• At least 2 years' experience in the Security sector
• Customer service experience

Responsabilités

• Provide front-line security service to the Trust 24/7 across multiple sites
• Respond to security and fire alerts promptly and professionally
• Conduct internal/external patrols to prevent crime and antisocial behaviour
• Maintain high-profile presence on wards and departments as required
• Provide escorts to colleagues and patients between Trust buildings
• Complete detailed incident reports in a timely manner
• Maintain familiarity with Trust policies and procedures including LOPs and SOPs
• Assist in major incident responses under supervision

Connaissances

SIA Door Supervisor License

SIA Public Space Surveillance License

Conflict management

Violence and aggression handling

Customer service experience

Experience in security sector

Conflict resolution

Physical intervention training

GCSE English and Maths

Formation

GCSE English and Maths

Description du poste

The postholder will work as part of a cohesive team providing a 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets. You will be responsible for responding to all Trust security and fire alerts in a timely mannerMain duties of the job Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust. Will respond quickly and effectively to incidents that may occur suddenly and without warning. Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, Frequent patient monitoring duties. This may include dealing directly with patient's who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive High-profile presence on wards and departments as requested by Supervisor. Remain vigilant and alert to surroundings, demonstrating a 'think on your feet' capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to colleagues moving monies within the hospital to General Office. Provide assistance to management that supports the function of the service including supporting any persons holding that role in a 'temporary or acting' capacity. Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately., 1. The postholder will work as part of a cohesive team providing an effective security service to the Trust. 2. Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust. 3. Will respond quickly and effectively to incidents that may occur suddenly and without warning. 4. Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance. 5. Frequent patient monitoring duties. This may include dealing directly with patient's who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive 6. High-profile presence on wards and departments as requested by Supervisor. 7. Remain vigilant and alert to surroundings, demonstrating a 'think on your feet' capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning. 8. Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to colleagues moving monies within the hospital to General Office. 9. Provide assistance to management that supports the function of the service including supporting any persons holding that role in a 'temporary or acting' capacity. 10. Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately. 11. Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs). 12. Respond to alarms as requested by the Security Supervisor, these may include but are not limited to fire alarms, heli-shouts, major incidents, security breach alarms. 13. Assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures. 14. Locking and unlocking of various areas within the hospital as per planned schedules or at request of Security Supervisor. 15. There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors. 16. Challenge and establish the identity of a person within restricted areas of the Trust's premises who are not wearing an ELHT ID badge, or who may be acting suspiciously. 17. Be proactive in ensuring any unsatisfactory conditions in or around the Trust's premises that have potential to cause damage or injury are reported in a timely manner to minimise risk of harm. 18. Complete detailed reports in a timely period following attendance at an incident., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• GCSE English and Math's, grade C or above or grade 9-4 or equivalent qualification in English and Math's
• Conflict resolution / physical intervention training
• A valid Security Industry Authority (SIA) Door Supervisor License (for recruitment only), SIA Public Space Surveillance (CCTV) License (for recruitment only), Experience of conflict management, violence and aggression
• At least 2 experience in the Security sector
• Customer service experience.

Desirable criteria

• Public service or NHS Security or experience.
• Ex-Military or Police, Able to work without direct supervision.
• Good verbal and written communication skills
• Report writing skills.
• Ability to be customer focussed
• Ability to use own initiative
• Basic IT skills, Willingness to learn new processes and systems.
• Ability to work as part of a team
• Act with a high degree of professionalism.
• Ability to demonstrate confidentiality and sensitivity when dealing with the public.
• Ability to travel between Trust premises. At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.